Customer Care Manager — Flexible Hours & Remote Options

Valtra Inc.; Etelä-Savo; On-site; EUR 50 000 - 70 000; Full time

Job summary

A leading agricultural machinery company in Finland seeks a Customer Care Manager to lead and optimize the Customer Care team. This role involves managing operations, enhancing service delivery, and ensuring team development. Candidates should have a Bachelor's degree, 5 years of experience in a similar role, and strong leadership skills. The position offers flexible hours, a collaborative environment, and opportunities for career growth.

Benefits

Flexible working hours

Remote work options

Comprehensive occupational health services

Qualifications

• 5 years in Customer Care or similar role.
• Proven leadership and team development experience.
• Fluent in English (written and spoken).
• Willingness to work extended hours when needed.

Responsibilities

• Lead and coach the Customer Care team for high-quality service.
• Oversee daily operations and backorder management.
• Develop Customer Care processes and systems.
• Coordinate recruitment and training of team members.

Skills

Leadership

Problem-solving

Customer service standards

Flexibility

Proactivity

Education

Bachelor's degree in business or related field

Job description

A leading agricultural machinery company in Finland seeks a Customer Care Manager to lead and optimize the Customer Care team. This role involves managing operations, enhancing service delivery, and ensuring team development. Candidates should have a Bachelor's degree, 5 years of experience in a similar role, and strong leadership skills. The position offers flexible hours, a collaborative environment, and opportunities for career growth.