Cluster Operations Manager

DAYONE DATA CENTERS SINGAPORE PTE. LTD.; Lahti; On-site; EUR 90,000 - 130,000; Full time

Job summary

DayOne is building its flagship hyperscale data center campus in Lahti, Finland. As a Cluster Operations Manager, you will oversee the operational management of multiple data centers within the cluster and lead technical and operations teams to ensure reliable, 24/7 service delivery.

You will implement and maintain operational policies, manage incidents, coordinate with vendors, and drive safety, compliance, and continuous improvement initiatives while supporting growth and budget planning.

Qualifications

• Degree in Engineering, Information Technology, or a related field.
• 7–10 years of data center operations experience, including 3–5 years in a managerial role.
• Strong knowledge of data center infrastructure, including power, cooling, and network systems.
• Proven experience managing technical teams and 24/7 operational environments.

Responsibilities

• Overseeing the day‑to‑day operations of multiple data centers within the cluster.
• Ensuring uptime objectives and SLAs are met across facilities.
• Leading, mentoring, and developing operations and technical teams.
• Coordinating shift coverage for 24/7 operations and smooth handovers.
• Planning and overseeing preventive and corrective maintenance activities.
• Ensuring compliance with health, safety, and environmental requirements and maintaining audit records.
• Collaborating with customer support to deliver smart hands services and address inquiries.
• Supporting the Campus Director with initiatives to improve operational performance and growth.

Skills

Data center operations

Team leadership

24/7 operations

Vendor coordination

Power & cooling systems

Education

Bachelor's degree in Engineering or IT

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

About the Role

DayOne is building its flagship hyperscale data center campus in Lahti, on a former industrial site in Kiveriö. The campus is designed to use Finland's naturally cool climate for free cooling, with air‑cooled chillers that remove the need for freshwater cooling. Join the Lahti team early and help shape how a campus of this scale is built, commissioned, and run.

As a Cluster Operations Manager, you will oversee the operational management and performance of multiple data center facilities within a designated cluster. You will ensure the continuous and efficient operation of critical infrastructure, maintain high service delivery standards, and lead technical and operational teams responsible for delivering mission‑critical services around the clock.

Your key responsibilities will include,

Operational Management

• Overseeing the day‑to‑day operations of multiple data centers within the cluster.
• Ensuring all systems and infrastructure operate reliably while meeting uptime objectives and customer service level agreements.
• Implementing and maintaining operational policies, procedures, and best practices.
• Managing incident response, troubleshooting, and service restoration activities.
• Measuring operational metrics, analyzing data, and identifying risks.

Team Leadership

• Leading, mentoring, and developing operations and technical teams.
• Coordinating shift teams to ensure effective 24/7 coverage and smooth handovers.
• Conducting training activities to support capability development and operational excellence.

Maintenance and Upgrades

• Planning and overseeing preventive and corrective maintenance activities.
• Ensuring equipment and systems are maintained according to manufacturer and company standards.
• Coordinating with vendors and contractors during maintenance and upgrade projects.

Safety and Compliance

• Ensuring all operations comply with health, safety, and environmental requirements.
• Maintaining documentation and operational records to support audits and certifications.
• Ensuring compliance with site accreditations such as ISMS and SOC2.

Customer Support

• Collaborating with customer support teams to deliver smart hands services.
• Addressing operational queries and issues while maintaining a high standard of customer satisfaction.

Strategic Initiatives

• Supporting the Campus Director in implementing initiatives that improve operational performance and support growth.
• Participating in budget planning and cost management activities.

Requirements

Technical skills

• Degree in Engineering, Information Technology, or a related field.
• Minimum 7–10 years of experience in data center operations, including 3–5 years in a managerial role.
• Strong knowledge of data center infrastructure, including power, cooling, and network systems.
• Proven experience managing technical teams and 24/7 operational environments.

Soft skills

• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Proactive, solutions‑oriented mindset with high integrity and a collaborative working style.
• Ability to work in a fast‑paced operational environment.
• Proficiency in English, both written and spoken. Knowledge of Finnish is considered a benefit.

Why Join DayOne?

• Be a part of a company scaling fast in a booming industry.
• Work on an international stage with global leaders.
• Shape your career in a culture that values curiosity, agility, and bold thinking.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.