Underwriting Service Coordinator - IP

Chubb; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An international insurance company is seeking an Underwriting Service Coordinator in Madrid. In this full-time role, you will support underwriters by managing operational tasks, solving problems, and ensuring each policy meets high standards. Candidates should have over 2 years in Operations, be fluent in English and Spanish, and possess strong attention to detail and customer focus. The company offers generous vacation, work-from-home options, and a range of benefits including medical insurance and a pension plan.

Servicios

32 days of vacation a year

2 days working from home option

Working from home allowance

Private medical insurance

Life and accident insurance

Formación

• 2+ years’ experience in Operations.
• Insurance or underwriting support experience preferred.
• Team player, able to work independently.

Responsabilidades

• Manage a portfolio of Domestic and Multinational accounts.
• Be a focal point for internal colleagues and service standards.
• Assist with ongoing Projects for process improvement.

Conocimientos

Fluent English

Fluent Spanish

Microsoft Office (especially Excel)

Problem-solving abilities

Customer focus

Descripción del empleo

Join Chubb as an Underwriting Service Coordinator and be the driving force behind exceptional customer experiences in our Commercial Lines division. In this dynamic, international role, you’ll support underwriters by managing key operational tasks, solving problems, and ensuring every policy is handled with care and precision. you thrive in a fast-paced environment, love collaborating across teams, and are passionate about putting customers first, this is your opportunity to make an impact.

Key responsibilities

• Manage a portfolio of Domestic and Multinational accounts performing account administration related to the segment of Industry Practices. Management of Multinational program implementation tasks. In conjunction to supporting our underwriters by providing them with underwriting, regulatory, and compliance information and or advice on program structures as well as preparing instructions for the processing and issuance of new business, renewals and endorsements, invoices, and documentation. All within the required time frames, and to the required quality standard applying right first-time principle
• Be a focal point for internal colleagues, working closely with Segment leaders, Line Managers, Underwriters, and our Service centres to deliver agreed client service standards, troubleshoot and solve any issues affecting the customer.
• Be a focal point for Broker administration queries with regards to local market practice, our market and service offering as well as regulatory / tax queries. In addition to supporting the timely resolution of credit control queries
• Assist where required with ongoing Projects that are identified throughout a given year for improvement to Line or Operations, being an expert on the process, a tester or helping others understand where opportunities for improvement in the process may be.
• Pro-actively hunt for opportunities of improving the customers’ experience and perform ad hoc associated work requests for your role.
• Effectively and timely manage requests from UWR, brokers, and Credit Control.
• SOX Compliance: Participate in audits of premiums and commissions in collaboration with PWC.
• Management and Administration of Systems: Utilize the company's general systems for portfolio management, and specifically adhoc systems for Casualty and Property management.

Qualifications

• 2+ years’ experience in Operations.
• Fluent English and Spanish; Portuguese a plus.
• Insurance or underwriting support experience preferred.
• Skilled in Microsoft Office (especially Excel).
• Strong customer focus and attention to detail.
• Problem-solving and decision-making abilities.
• Team player, able to work independently.
• Organized, meets deadlines, and manages priorities.
• Results-driven, flexible, and proactive.
• Professional in interactions with colleagues and partners.
• Committed to continuous learning and development.

What we offer in return:

32days of vacation a year

2 days working from home option + additional flexible days

Working from home allowance

Entry time flexibility

Private medical insurance

Life and accident insurance

Pension plan

Stock purchase plan

Employee assistance program

Comprehensive Learning & Development offer

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion

At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know in your application or in any future discussions with our recruiters.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

Job Info

• Job Identification 29556
• Job Schedule Full time
• Regular or Temporary Regular
• Business Unit Spain
• Legal Employer Chubb European Group SE Spanish Branch