Turkish-Speaking Customer Support Specialist

FEDCEL; Barcelona; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

A leading BPO services provider in Barcelona is looking for enthusiastic Customer Support Agents to assist Turkish-speaking clients. In this role, you will handle inquiries via phone, email, and live chat, ensuring a high-quality service experience. Candidates should be fluent in Turkish and possess good English skills, with strong communication and problem-solving abilities. Experience in customer service is an advantage. Join us for an opportunity to be part of a dynamic team in a vibrant city.

Formación

• Fluent in Turkish and good command of English.
• Strong communication and interpersonal skills.
• Prior experience in customer service is an asset.

Responsabilidades

• Deliver excellent customer support to Turkish-speaking clients.
• Respond to customer inquiries via phone, email, and chat.
• Identify and troubleshoot issues or escalate when necessary.
• Record interactions accurately in the CRM system.
• Collaborate with internal departments to optimize customer satisfaction.

Conocimientos

Fluent Turkish (native level)

Communication skills

Problem-solving ability

Patience

Professionalism

Herramientas

MS Office

CRM systems

Descripción del empleo

A leading BPO services provider in Barcelona is looking for enthusiastic Customer Support Agents to assist Turkish-speaking clients. In this role, you will handle inquiries via phone, email, and live chat, ensuring a high-quality service experience. Candidates should be fluent in Turkish and possess good English skills, with strong communication and problem-solving abilities. Experience in customer service is an advantage. Join us for an opportunity to be part of a dynamic team in a vibrant city.