TUI Contact Centre Agent | Polish Speaking | Local Residents

TUI; Islas Baleares; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading travel company is looking for customer-focused individuals to join their Contact Centre team in Spain. The role involves providing 24/7 support to guests from around the world, resolving issues with empathy and using AI technology. Ideal candidates are fluent in English and Polish and possess a customer-first mindset. The position offers a starting salary of 21,300€ gross per year, remote working opportunities, and various employee benefits.

Servicios

Remote working from anywhere in Spain

Access to training and development programs

Discounts on products and services across Spain

Wellbeing support services

Formación

• Ability to work with AI tools and retain product knowledge.
• Must thrive in a fast-paced, diverse environment.
• Experience in customer service is preferred.

Responsabilidades

• Provide 24/7 support to guests via various communication channels.
• Resolve customer issues and complaints with empathy and care.
• Collaborate with suppliers and internal teams to ensure guest satisfaction.

Conocimientos

Fluent in English

Fluent in Polish

Tech-savvy

Calm under pressure

Customer-first mindset

Descripción del empleo

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you've got the right to work in Spain and speak Polish & English, plus ideally another European language, keep on reading!

ABOUT OUR OFFER

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.300€ gross / year, and variable monthly payment of 10% of your salary upon achievement of targets.
• You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
• We offer remote working from anywhere in Spain on seasonal permanent contracts, multiple permanent career development opportunities.
• You’ll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24 / 7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

ABOUT THE JOB

• Guests will contact you 24 / 7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
• You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
• You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
• You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.

ABOUT YOU

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
• Bilingual and confident – fluent in both English and Polish, ready to support customers across languages with clarity and care.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.