TUI Contact Centre Agent | Danish Speaking | Local Residents

TUI Cruises GmbH; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A major cruise company is looking for individuals to join their Contact Centre in Palma de Mallorca. This role requires fluency in both English and Danish, offering remote work from anywhere in Spain. The responsibilities involve providing 24/7 support to guests, resolving issues and collaborating with team members. Candidates should be tech-savvy, organized, and ready to work flexible shifts. The position includes a competitive salary, bonuses, and career development opportunities.

Servicios

Competitive salary starting at 21,300€

Remote work flexibility

Access to training and development resources

Discounts on products and services across Spain

Formación

• Fluent in English and Danish, comfortable supporting customers in multiple languages.
• Able to work rotating shifts from a quiet and professional home office.
• Tech-savvy and eager to learn about AI tools.

Responsabilidades

• Provide support to guests via phone, email, SMS, and online messaging.
• Resolve issues and complaints with empathy and care.
• Collaborate with teams to quickly resolve problems.

Conocimientos

Bilingual (English and Danish)

Customer service skills

Tech-savvy

Multitasking abilities

Problem-solving skills

Descripción del empleo

We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.

If you've got the right to work in Spain and speak Danish & English,plus ideally another European language, keep on reading!

ABOUT OUR OFFER

• A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.300€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
• You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
• We offer remote working from anywhere in Spain on permanent contracts, multiple permanent career development opportunities.
• You’ll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

ABOUT THE JOB

• Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
• You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
• You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
• You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.

ABOUT YOU

• Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
• Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
• Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
• Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
• Bilingual and confident – fluent in both English and Danish, ready to support customers across languages with clarity and care.

From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know