Travel Customer Service Representative (Remote)

manatal-264; Málaga; A distancia; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% remote work environment

Flexible scheduling options

Travel perks and discounts

Ongoing training and development

Descripción de la vacante

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey. You will be the trusted point of contact from initial booking to post-trip follow-up, delivering a seamless, personalized experience.

This role suits someone who loves travel, hospitality, and helping clients plan memorable trips. In this remote position, you will respond to inquiries, assist with bookings, and provide destination

Formación

• Experience in customer service is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Comfortable using technology and learning new booking platforms.
• Reliable, proactive, and able to handle multiple client requests.

Responsabilidades

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and client satisfaction.
• Proactively follow up with clients before and after travel for a positive experience.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Conocimientos

Customer service

Communication

Organization

Tech-savvy

Multitasking

Travel knowledge

Herramientas

Booking platforms

CRM systems

Descripción del empleo

About the Role

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Customer service experience (travel, hospitality, or service-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and learning new systems and booking platforms
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible scheduling options
• Opportunities for professional growth within the company
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Employer

Prestige Travel Agency by Mich is an equal opportunity employer committed to diversity and inclusion.