Travel Counselor Arteixo

Amex; A distancia; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading travel services company in Barcelona is seeking a Travel Consultant to join their remote team. In this role, you will advise and arrange business travel for corporate clients and ensure compliance with travel policies. We value client service excellence and require expertise in GDS systems such as Sabre or Amadeus. Flexibility to work afternoon shifts and weekends is important. The company offers a collaborative culture and various employee benefits, including travel perks and professional development opportunities.

Servicios

Health and welfare insurance plans

Travel perks

Access to learning courses

Formación

• Passion for excellence in client service and ability to proactively anticipate needs.
• GDS expertise required, preferably in Sabre, Apollo, Amadeus, or Galileo.
• Strong understanding of business and leisure travel.

Responsabilidades

• Advise and arrange travel for corporate clients.
• Conduct analysis and research on travel options.
• Ensure compliance with customer travel policies.

Conocimientos

Client service excellence

GDS expertise (Sabre, Apollo, Amadeus, Galileo)

Professional communication

Attention to detail

Understanding of the travel industry

Problem resolution

Descripción del empleo

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel C onsultant youll join our highly skilled remote team providing outstanding service to our corporate business clients. Were most proud of our warm and inclusive culture innovation in the travel tech space internal promotions and career advancement opportunities . M ost of our Traveler Care leadership started in this role and you can find us in almost every other department at Amex GBT .

What Youll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel in a variety of complexity for air road rail and accommodations

Use of Amadeus Global Distribution Systems (GDSs)

• Ensure compliance to customers agreed travel policy service provider policies and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach mentor and provide constructive feedback to improve service levels
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What Were Looking For

• Passion for excellence in client service including proactive anticipation of needs
• Native GDS expertise (Sabre Apollo Amadeus and / or Galileo)
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel leisure travel or airline reservation)
• Resolving customer issues quickly and independently / with supplier

Teamwork and openness to feedback

Our Traveler Care team is a 24 / 7 operation. We have specific colleagues dedicated to the night shift however please be flexible and prepared to work afternoon shifts (12-8pm) and weekends.

Location

Barcelona Spain

The #TeamGBT Experience

Work and life : Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family .

Travel perks : get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Key Skills

• Cobol
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• ABAP
• Insurance Paralegal
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Employment Type : Full-Time

Experience : years

Vacancy : 1