Travel Advisor – Barcelona

FH Collective Academy; Valencia; Híbrido; EUR 18.000 - 23.000; Jornada completa

Descripción de la vacante

A travel industry company based in Valencia is seeking Danish speakers for a customer-facing role. This position is suitable for those looking for stable work in a hybrid model in Barcelona. Responsibilities include supporting travelers and partners through phone and email, handling inquiries about bookings and payments, and ensuring effective communication. Strong communication skills and a customer-oriented mindset are essential. No prior experience is needed, but proficiency in CRM tools and Office 365 will be advantageous.

Servicios

One month of accommodation for candidates relocating from abroad

27 paid vacation days per year

Three weeks of paid training and ongoing coaching

Private health insurance after permanent contract

Long-term career development opportunities

Formación

• Fluency in Danish and advanced English are required.
• No experience needed, but previous customer service experience is an advantage.
• Must have strong communication and problem-solving skills.

Responsabilidades

• Support travelers and accommodation partners via phone and email.
• Handle inquiries related to bookings, payments, services, and basic technical matters.
• Ensure clear and accurate communication with customers.

Conocimientos

Fluency in Danish

Advanced English

Strong communication and problem-solving skills

Customer-oriented mindset

Herramientas

CRM tools

Office 365

Descripción del empleo

This role is suitable for Danish speakers who are looking for a stable customer‑facing position in the travel industry and are open to working in a hybrid model in Barcelona.

Location: Barcelona (Hybrid)

Salary: €22,249 gross/year

Contract: 38.5 h/week, 2 days off

Working hours: Rotational shifts between 09:00–20:00

Working Conditions

• Hybrid working model
• One month of accommodation for candidates relocating from abroad
• 27 paid vacation days per year
• Three weeks of paid training and ongoing coaching
• Private health insurance after permanent contract
• International and multicultural working environment
• Long‑term career development opportunities

Your role

• Support travelers and accommodation partners via phone and email
• Handle inquiries related to bookings, payments, services, and basic technical matters
• Ensure clear and accurate communication with customers
• Follow established processes and quality standards

What we are looking for

• Fluency in Danish and advanced English
• No experience needed!
• Strong communication and problem‑solving skills
• Comfortable working with CRM tools and Office 365
• Customer‑oriented and solution‑focused mindset
• Previous customer service experience is an advantage

Applications will be reviewed on an ongoing basis.