Therapist Manager

AIRE Ancient Baths Copenhagen; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading wellness company is seeking a Therapist Manager in Barcelona. This key leadership position involves overseeing a large team, ensuring operational excellence, and driving a superior guest experience. Ideal candidates will have prior experience in wellness or hospitality and possess strong organizational and communication skills. Join us for a competitive package, annual bonuses, and unique employee benefits in a thriving new concept.

Servicios

Competitive compensation package

Annual performance-based bonus

Complimentary AIRE Experience

Exclusive employee discounts

Formación

• Minimum 1 year at AIRE.
• 3+ years leading teams in wellness or hospitality.
• Experience under pressure is essential.

Responsabilidades

• Ensure daily operations in Therapies & Bath Area.
• Lead a team of Supervisors for floor governance.
• Manage staff schedules and operational priorities.

Conocimientos

Strong organisational and coordination capability

Advanced Excel

High service orientation

Clear and empathetic communication skills

Herramientas

Salesforce

Workday

Descripción del empleo

Grow Your Career at AIRE

We are opening an internal opportunity for the role of Therapist Manager in our Barcelona center — a key leadership position for those who want to take the next step in team management, operational excellence and service leadership.

If you are passionate about developing people, shaping the guest experience and driving high-performance operations, this role will challenge you and accelerate your growth within AIRE.

What You Will Lead

As Therapist Manager, you will be responsible for one of the largest and most essential teams in the center, working closely with Operations, Experience, and Talent.

You will manage:

• 1–3 Supervisors
• 60–80 Therapists & Links
• A full operational area that directly impacts the quality of our guest experience every day.

Key Responsibilities:

Operations & Service

• Ensure AM/PM coverage and smooth daily operations in Therapies & Bath Area.
• Maintain protocols, standards, and environment in line with AIRE’s stylebook.
• Oversee daily briefings, cross-department communication (VIPs, maintenance, groups).
• Quickly resolve issues that may impact guest experience.
• Implement new protocols, experiences, and operational processes.

People Leadership

• Lead a team of Supervisors responsible for shift execution and floor governance.
• Build and execute the annual training plan (onboarding, refreshers, H&S).
• Manage performance cycles: 1:1s, feedback, goals, calibrations, succession.
• Foster a culture of accountability, service excellence, and continuous improvement.

Scheduling & OPEX

• Manage staff schedules, rotations, vacation planning, and night shifts.
• Oversee inventory control of treatment and bath area consumables.
• Prepare daily/weekly reports on incidents, improvements, and operational priorities.
• Support OPEX oversight together with the Operations Manager.

Who Can Apply (Internal Eligibility Criteria)

Experience & Tenure

• Minimum 1 year at AIRE.
• 3+ years leading teams, including Supervisors/Coordinators.
• 3+ years of experience in the sector (wellness, aesthetics, fitness or hospitality).

Skills

• Strong organisational and coordination capability (schedules, coverage, priorities).
• Advanced Excel and strong digital skills.
• Experience with Salesforce preferred; Workday familiarity is a plus.
• High service orientation and ability to perform under pressure.
• Strong, clear and empathetic communication skills.

Languages

• Spanish
• Fluent English (mandatory for cross-site communication)

Why You Should Join Us:

• We offer a competitive compensation package and an annual performance-based bonus, designed to reflect your impact and contribution.
• Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.
• Grow with us: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one: not just a job, but the chance to bring a new concept to life in your city.🫶🏽