Technology Customer Success Manager

adm-Indicia; Esplugues de Llobregat; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A technology solutions company in Barcelona is seeking a Technology Customer Success Manager. This role involves leading client engagement and driving customer success for technology platforms. Candidates should present proven experience in service management and strong technical skills. The position offers a permanent contract and is part of the Account Management department.

Formación

• Proven experience in Service Management or a similar role.
• Strong understanding of technology adoption across markets.
• High level of technical competency and ability to discuss technical concepts.

Responsabilidades

• Partner with clients to define and align project scope.
• Maximise value and ROI through measurable outcomes.
• Drive adoption with content, training, and onboarding.
• Run CSAT surveys and capture insights for enhancements.
• Coordinate cross-functional teams for project delivery.
• Minimise scope creep by enforcing statements of work.
• Address adoption blockers and optimise performance.
• Identify opportunities to expand product use.

Conocimientos

Service Management

Customer Success Management

Technical Competency

Verbal Communication

Written Communication

Conflict Management

Relationship Building

Problem Solving

Commercial Understanding of SaaS

Knowledge of Competitor Technologies

Descripción del empleo

Technology Customer Success Manager

Department: Account Management

Employment Type: Permanent

Location: Barcelona

Description

We’re looking for a Technology Customer Success Manager to join our Technology Enablement team. In this regional role, you will lead client engagement and drive customer success deployment for our technology platform across key global markets. You’ll play a critical part in helping our global client unlock maximum value from our technology, supporting local market onboarding, and driving adoption and long-term success.

Working closely with our client, cross-functional internal teams, and suppliers, you will ensure a robust customer success strategy is delivered in-region, enabling a seamless and value-led experience for all users.

Key Responsibilities

• Partner with the client to define and align scope: document features against commercial agreements and create region‑specific SoWs, circulating for agreement.
• Maximise value and ROI: ensure markets and users get measurable outcomes, managing expectations throughout.
• Drive adoption: deliver content, training, onboarding and hypercare to accelerate usage across markets.
• Be the Voice of the Customer: run CSAT surveys, capture insights, and feed enhancements into the roadmap, reflecting regional nuances.
• Orchestrate delivery: coordinate Client Services, Product, Engineering and PM to set clear deliverables and hold all parties to scope.
• Control scope: minimise scope creep by enforcing agreed statements of work.
• Remove barriers and optimise performance: address adoption blockers and work with Support and Engineering to improve system performance.
• Grow the account: identify opportunities to expand use of the In Touch platform and related products.

Skills, Knowledge and Expertise

• Proven experience in Service Management, Customer Success Management, or a similar role.
• Strong understanding of how technology is adopted and used across local markets and regions.
• High level of technical competency and confidence discussing technical concepts.
• Ability to translate complex technical information into clear, client-friendly language.
• Excellent verbal and written communication skills.
• Strong ability to prioritise work based on client needs and business impact.
• Demonstrated conflict management skills and the ability to influence effectively.
• Proven ability to build and maintain long-term relationships across complex, enterprise-level organisations.
• Strong commercial understanding of SaaS go-to-market strategies.
• Awareness of competitor technologies and emerging market trends.
• Strong technical problem-solving capabilities.

Ability to build trusted, value-driven relationships that create confidence and long-term opportunity.

Equal Opportunities

adm Indicia s proud to be an equal opportunity employer and is committed to creating a diverse environment. We recruit, employ, develop, compensate, and promote regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. Should you need any reasonable adjustments made to this application process, please don't hesitate to let us know.