Technical Support Engineer

Dataiku; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading AI platform provider is seeking an experienced Technical Support Engineer to join their remote Support Team. You will assist EMEA and global customers by resolving technical issues related to their Everyday AI Platform. The ideal candidate will have at least 3 years in a technical role, experience with cloud platforms, Docker, and a strong competency in technical problem solving. This position offers the chance to significantly impact customer satisfaction and the growth of the support function.

Formación

• At least 3 years of experience in a client-facing engineering or technical role.
• Experience with complex software solutions.
• Collaborative mindset with team focus.

Responsabilidades

• Help customers solve technical issues through various channels.
• Communicate complex issues with the R&D team for resolution.
• Document knowledge in technical articles and contribute to forums.

Conocimientos

Technical problem solving

Cloud platforms (AWS, Azure, GCP)

Docker and Kubernetes

Unix-based operating systems

Relational databases and SQL

Python or R coding

Herramientas

Jira

Linux

Descripción del empleo

Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no‑low‑ and full‑code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.

What to know about the Dataiku Support Team

At Dataiku the Support organization is a fully remote team focused on enabling our customers and helping them work through any technical issues or questions related to our Everyday AI Platform (DSS). We are a rapidly scaling and globally distributed team with members spanning 10 countries and across 3 major continents. Our focus is to take our growth to the next stage by building out an enterprise‑grade global support function.

How you'll make an impact

We are looking for an experienced technical support engineer who is comfortable working in a complex and dynamic environment and who can help contribute to the growth of our global support function as we continue to scale up our operations. As a Technical Support Engineer you will help our EMEA and global customers solve their wide range of technical issues with Dataiku such as installation, security and integration with other big data technologies. You will also collaborate with various internal teams to solve and elevate customer issues as needed.

Some expected outcomes for this role

• Help EMEA and global customers solve their technical issues with Dataiku through a variety of communication channels
• Communicate with our R&D team to solve complex issues and/or share feedback from our EMEA customers for future product improvement
• Work with other customer‑facing teams when escalating or rerouting issues to help ensure a proper and efficient / timely resolution
• Document knowledge in the form of technical articles and contribute to knowledge bases or forums within specific areas of expertise
• Occasionally wear multiple hats and help out with other activities in a fast‑paced and dynamic startup team environment

What you'll need to be successful

• At least 3 years of experience in a client‑facing engineering or technical role ideally involving a complex and rapidly evolving software / product
• Experience with cloud platforms such as AWS, Azure and GCP
• Experience with Docker and Kubernetes
• Collaborative and helpful mindset with a focus on always working as a team
• A strong competency in technical problem solving with demonstrated experience performing advanced log analysis, debugging and reproducing errors

Proficiency working with Unix‑based operating systems

Experience with relational databases (or data warehouses like Snowflake) and SQL

Ability to read and write Python or R code

What will make you stand out

• Experience with big data technologies such as Hadoop or Spark
• Experience with authentication and authorization systems such as LDAP, SAML and Kerberos
• Experience with ML models and LLMs

What does the hiring process look like #LI-Remote #LI-AN1

• Initial call with a member of our Technical Recruiting team
• Video call with the Technical Support Manager
• Technical Assessment to show your skills (Home Test)
• Debrief of your Tech Assessment with Support Team member
• Final Interview with the VP Technical Support

What are you waiting for!

At Dataiku you’ll be part of a journey to shape the ever‑evolving world of AI. We're not just building a product; we're crafting the future of AI. If you're ready to make a significant impact in a company that values innovation, collaboration and your personal growth we can't wait to welcome you to Dataiku! And if you'd like to learn even more about working here you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore we are proud to be an equal opportunity employer. All employment practices are based on business needs without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion, and termination and all other conditions and terms of employment. If you need assistance or an accommodation please contact us at :

Protect yourself from fraudulent recruitment activity

Dataiku will never ask you for payment of any type during the interview or hiring process. Other than our video‑conference application Zoom we will also never ask you to make purchases or download third‑party applications during the process. If you experience something out of the ordinary or suspect fraudulent activity please review our page on identifying and reporting fraudulent activity here.

Required Experience

IC

Key Skills

• Database
• Jira
• Linux
• Bank
• Java

Employment Type

Full‑Time

Experience

years

Vacancy

1