Technical Support Engineer

SAJ; Lérida; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A renewable energy company in Cataluña seeks an experienced technical support engineer to provide exceptional service for solar PV and energy storage solutions. The ideal candidate has a Bachelor's degree in Electronic Engineering, excels in technical troubleshooting, and possesses strong communication skills in Spanish and English. This role involves supporting project teams, delivering training, and creating documentation to enhance customer experiences.

Formación

• Direct experience in the solar PV and/or energy storage industry is highly preferred.
• Strong technical knowledge of C&I inverters and battery storage systems.
• Experience in technical support or system commissioning in renewable energy.

Responsabilidades

• Provide advanced support for installers and customers.
• Support sales and project teams during all phases.
• Create and maintain technical documentation.
• Deliver technical training for partners and customers.

Conocimientos

Technical Support

Problem-Solving

Project Engineering

Communication Skills

Team Collaboration

Analytical Skills

Training Delivery

Educación

Bachelor's degree in Electronic Engineering

Descripción del empleo

Responsibilities

• 1. Technical Support & Troubleshooting
  • Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
  • Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
• 2. Project & Customer Support
  • Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
  • Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
• 3. Documentation & Process Development
  • Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
  • Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
• 4. Training & Events
  • Deliver technical training and workshops for installers, partners, and customers.
  • Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications

• Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred.
• Strong technical knowledge of C’I inverters, battery storage systems, and grid connection requirements.
• Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
• Solution-oriented mindset with strong analytical and problem-solving skills.
• Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
• Ability to work independently and as part of an international team.
• Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.