Technical Seo Lead - Global Growth For Live Entertainment

Fever; Madrid; Remoto; EUR 40.000 - 80.000; Tempo pieno

Descrizione del lavoro

Medtronic is seeking a Remote Technical Services Specialist for Surgical Robotics to support Hugo and DS1 systems across Europe. The role requires strong technical acumen, excellent communication, and the ability to guide Health Care Professionals, SUS, and FSEs through complex remote troubleshooting.

Ideal candidates hold an engineering degree (biomedical/electrical/mechanical) with 4+ years of experience or an advanced degree with 2+ years.

Competenze

• Bachelor's or master's in biomedical/electrical/mechanical engineering with 4+ years of relevant experience, or advanced degree with 2+ years.
• Fluency in Portuguese, English and Italian (C1/C2).
• Experience with robotics or motion control in large capital equipment.
• Highly organized with the ability to multi-task and prioritize multiple assignments.
• Experience with software troubleshooting.

Mansioni

• Provide remote technical support for the Hugo system and DS1 to HCP, SUS and FSE; act as technical liaison between stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues and initiate required field service support as needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment with ownership of continuous improvement projects.
• Ensure all documentation/system entries are complete promptly.
• Focus on remote support, with occasional onsite training availability domestically and internationally.
• Regular working hours 8:00–16:30 CET; On-call 7AM–7PM; rotations between colleagues.

Conoscenze

Robotics experience

Analytical problem-solving

Remote support

Software troubleshooting

Formazione

Bachelor's or Master's in biomedical/electrical/mechanical engineering

Medical degree with technical skills

Descrizione del lavoro

Remote Technical Services Specialist Surgical Robotics

Madrid Medtronic

Remote
Heerlen, Limburg, Netherlands
Madrid, Madrid, Spain
Milano, Lombardia, Italy
Lisboa, Lisboa, Portugal
Full time
R78991
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life
To support our Surgical portfolio within EMEA we are currently looking for a fulltime customer-oriented remote Technical Service Specialist with excellent communication skills and the ability to explain complicated technical issues related to the Hugo robotic-assisted surgery (RAS) system and the Digital Technology DS1 (an AI-powered surgical video management and analytics platform for the operating room) to Health Care Professionals (HCP), Start-up-specialists (SUS) and Field Service Engineers (FSE).

This is a great challenge for a medical technical professional with strong analytical- and problem-solving skills and with experience in an operating room environment.

Primary Responsibilities:

• Provide remote technical support for the Robotic Hugo system and DS1 to HCP, SUS and FSE and serve as a technical liaison between our stakeholders and the operating unit.
• Drive the escalation process to resolve customer issues, including initiating required field service support when needed.
• Collaborate with other technical service specialists to troubleshoot complex service requests.
• Perform technical activities requiring considerable judgment and have ownership of continuous improvement projects.
• Responsible to ensure all documentation/system entries are fully complete promptly.
• Focus on remote support, with occasional onsite support / training availability (domestically and international).
• Regular working hours from 8:00 - 16:30 CET. On-call availability between 7AM-7PM (availability rotates between colleagues).

Required Qualifications:

• Bachelor's or master's degree in (biomedical/electrical/mechanical) engineering, with a minimum of 4 years of relevant experience or advanced degree with a minimum of 2 years relevant experience, or a medical degree with technical skills and experience.
• Fluency in Portuguese, English and Italian is required (C1/C2).
• Experience with robotics or motion control within a large capital equipment environment.
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments.
• Experience with analysing technical issues and processes for continuous improvement.
• Experience with software troubleshooting.

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package. We recognize their contributions. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Italy: 40,000.00 EUR - 60,000.00 EUR | Netherlands: 52,800.00 EUR - 79,200.00 EUR | Portugal: 30,400.00 EUR - 45,600.00 EUR | Spain: 37,600.00 EUR - 56,400.00 EUR.

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.