Technical Lead - Fully Remote

SCANOSS; Madrid; A distancia; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A software analysis platform is seeking a Lead Customer Success Engineer to manage key accounts and serve as a technical advisor. You will drive product adoption and integration while liaising between customers and engineering. The ideal candidate has 3-5 years in a technical customer role, strong knowledge of Git and CI/CD workflows, and excellent communication skills. This is a remote position with significant growth opportunities.

Formación

• 3-5 years in a technical customer-facing role.
• Ability to read and discuss code (Python, JavaScript, or similar).
• Proven experience owning technical relationships with enterprise accounts.

Responsabilidades

• Own end-to-end success for key accounts, from onboarding to renewal.
• Serve as the primary technical contact for engineering and security teams.
• Lead workflow design and guide customers on integrating SCANOSS.

Conocimientos

Technical customer-facing experience

Knowledge of Git / GitHub

Experience with CI / CD workflows

Ability to read and discuss code

Excellent communication skills

Organizational skills

Descripción del empleo

Lead Customer Success Engineer

Location : Spain / EU — Remote

Type : Full-time

About SCANOSS

SCANOSS provides an open source Software Composition Analysis (SCA) platform that helps developers and enterprises identify, track, and manage open source components in their code. Our tooling is open source and available on GitHub, enabling complete transparency and rapid developer adoption.

We’re looking for a

Lead Customer Success Engineer

to own strategic accounts, drive adoption, and act as a trusted technical advisor for customers and internal teams.

What You’ll Do

Own end-to-end success for key accounts, from onboarding to renewal and expansion.

Serve as the primary technical contact for engineering, DevOps, and security teams.

Lead workflow design and guide customers on integrating SCANOSS into CI / CD pipelines, GitHub Actions, and existing systems.

Run technical deep dives, troubleshooting sessions, and best-practice reviews.

Build strong relationships with senior stakeholders; provide clear, concise updates, risks, and success metrics.

Maintain structured notes, account plans, and adoption progress with high visibility for leadership.

Represent customer needs to Product and Engineering and influence roadmap priorities.

Partner with Sales on growth opportunities and renewal strategies.

Mentor junior team members and help shape Customer Success processes and playbooks.

What We’re Looking For

• 3-5 years in a technical customer-facing role (CS, TAM, Solutions Engineering, or similar).
• Strong knowledge of Git / GitHub, CI / CD workflows, repositories, and modern development practices.
• Ability to read and discuss code (Python, JavaScript, or similar) and work with CLI tools and logs.
• Proven experience owning technical relationships with enterprise or high-value accounts.
• Excellent communication skills for both engineers and executives.
• Highly organized with disciplined follow-up and multi-account management.
• Comfortable in a fast-paced, remote-first, startup environment.

Bonus Points

• Experience working in DevTools, security, or software analysis.
• Prior work with open source communities or contributions on GitHub.
• Familiarity with CI / CD workflows, Docker, or software scanning tools.

Before the Interview

All SCANOSS tools are

open source and available on GitHub

• We encourage applicants to explore the product beforehand — clone the repos, try the CLI, or scan some code. We’d love to talk about your first impressions.

Why SCANOSS?

Lead strategic customer relationships and shape real-world product adoption.

Influence product direction and cross-functional decision-making.

Join a global, technical, remote-first team with significant growth opportunities.