Technical Client Manager

Tradedoubler; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading digital marketing technology firm in Madrid seeks a Technical Client Manager to oversee technical support tasks and client implementations. The ideal candidate will manage the affiliate platform, resolve technical queries, and support sales teams, while demonstrating strong communication and technical skills. Candidates should have a university degree in IT or equivalent experience and a passion for technology. This role demands a results-driven mindset with collaborative and proactive problem-solving abilities.

Formación

• Ability to grasp technical concepts in programming languages.
• Experience in client support or customer service is preferable.
• Attention to detail and results-driven mindset.

Responsabilidades

• Manage the affiliate platform on behalf of advertisers.
• Answer and resolve technical questions from customers.
• Document the client's evolution and communicate important information.

Conocimientos

Technical knowledge

Troubleshooting skills

Communication skills

Team working

Problem-solving

Educación

University degree in Computing or IT

Herramientas

HTML

JavaScript

Restful APIs

XML

Descripción del empleo

Role overview

As a Technical Client Manager, you will be fully competent and responsible for the day to day delivery of the technical support tasks, processes and delivery of client implementations (new clients, additional markets, additional products and re-implementations). You will contribute towards delivering efficient, quality implementations across Tradedoubler products and quality support to clients & colleagues within agreed SLA’s.

This role is a largely client-facing support / technical support and project management role, working towards deadlines with fast turn-around-times. You will also need to present technical solutions to non-technical people, as well as developers.

Main Responsibilities

• Manage the Tradedoubler affiliate platform on behalf of our advertisers
• Answer and resolve technical questions from customers and colleagues.
• Maintain continuous contact with customers in a proactive manner.
• Quickly identify the advertisers’ needs in order to grow their business (business developmen
• Support the sales team in meetings and calls.
• Stay updated on changes in the market.
• Document the client's evolution and any changes that may be relevant.
• Lean on the team to provide solutions and get different points of view
• Discuss results with the team periodically
• Learn from success cases with other clients and apply them.
• Communicate any important client information to stakeholders.
• Liaise with Technical Customer Executives and Managers of other local Tradedoubler offices.

Your profile

You’re a results-driven professional, with strong technical knowledge and troubleshooting skills combined with a commercial mind- set. You like working in a team as a key member, motivating others and leading by example. You are excellent at communicating complex technical concept to a non-technical audience.

You have a good knowledge of the digital marketing landscape, with good communication, presentation and interpersonal skills. You are able to prioritize tasks and handle pressure. You are organised and can multitask across different requests, projects and activities. You are very passionate about technology and likes to be proactive problem solving.

Requirements

University degree (Computing, IT Degree, software programming) or equivalent experience. We also welcome self-taught professionals

• Ability to grasp technical concepts - HTML, JavaScript, Restful APIs, XML and programming languages.
• Good written and spoken communication skills
• Experience of working in a client support / customer service environment preferable
• Customer service minded
• Solutions oriented with exceptional problem-solving skills
• Professional approach
• Results driven
• Attention to detail
• Excellent Team player