Technical Aftersales Support (m/f/d)

JA Solar; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading photovoltaic company located in Madrid seeks individuals for an aftersales support role. Responsibilities include managing customer inquiries, providing service during field visits, and resolving claims. Candidates should possess at least one year of experience in the solar industry, fluent English and Spanish skills, and be willing to work on-call. This position offers a structured working environment with opportunities for independence and customer interaction.

Formación

• At least 1-year working experience in the solar photovoltaic industry.
• Willing to work on call duty, including weekends and nights.
• Experience dealing with customers in critical situations.
• Willingness to travel.

Responsabilidades

• Support in managing aftersales enquiries and claims inputs.
• Interface between customers and the company.
• Provide service during field visits and issue reports.
• Support claims resolution for customers.
• Follow defined procedures and safety instructions.

Conocimientos

Customer orientation

Fluent English

Fluent Spanish

Document management

Problem solving

MS Office

Ability to work independently

Team spirit

Self-motivation

Educación

Middle professional education or above

Herramientas

MS Office

Descripción del empleo

Your mission

• Support in managing aftersales enquiries and claims inputs: first contact, info gathering, info analysis and document management.
• Interface between our customers and JA Solar.
• Provide service and customer support during field visits or dispatches. Issuance of visits reports.
• Deliver support and contribute to claims resolution for our customers.
• Provide service and support to Technical and Sales colleagues when customer requires visits.
• Follow procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable Health & Safety instructions and regulations.
• Achieve consistent customer satisfaction ratings from customers.
• Prepare documentations and work instructions.
• Take over randomly on call duties, partly on weekends and nights.

Your profile

• Middle professional education or above;
• At least 1-year working experience in solar photovoltaic industry;
• Willing to work on call duty.
• Experience in document management, solution finding and execution.
• Experience dealing with customers in critical situations.
• Willingness to travel.
• Ability to work independently and structured in an international environment.
• Strong customer orientation.
• Fluent English and Spanish language skills (spoken and written).
• Good knowledge of MS Office and comparable software tools.
• Driving license.
• Good discipline, team spirit and self-motivation.

About us

JA Solar was founded in 2005. As a photovoltaic power generation solution platform we continue to advance the "One Body, Two Wings" strategy. The "One Body" refers to our main industry chain integrating silicon wafers, cells, and modules, while the "Two Wings" refer to our PV auxiliary materials and equipment industry and PV+ application scenario solutions. In 2019, JA Solar was officially listed on the A-share market (stock symbol: "JA Solar"; stock code: 002459). With continuous technological innovation, stable financial strengths, and a well-developed global sales and service network, JA Solar has been widely recognized by domestic and international customers and has been listed in the "Fortune 500 China 500" and "Global Top 500 New Energy Enterprises" for multiple consecutive years.