Technical Aftersales Support (m/f/d)

JA Solar; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading solar solutions company is seeking a dedicated individual for a role in customer support in Madrid. The candidate will manage aftersales enquiries, ensure customer satisfaction, and support technical and sales teams during field visits. Required qualifications include a minimum of one year in the solar industry, fluency in English and Spanish, and strong problem-solving skills. Join a team that values customer orientation and independent work in an international setting.

Formación

• At least 1-year working experience in the solar photovoltaic industry.
• Fluent in English and Spanish, both spoken and written.
• Experience dealing with customers in critical situations.

Responsabilidades

• Manage aftersales enquiries and claims inputs.
• Provide service and support during field visits or dispatches.
• Contribute to claims resolution for customers.

Conocimientos

Customer orientation

Document management

Problem-solving

Ability to work independently

Communication skills in English

Communication skills in Spanish

Educación

Middle professional education or above

Herramientas

MS Office

Descripción del empleo

Permanent employee,Full-time· JA Solar - Madrid, JA Solar - Munich

Your mission

• Support in managing aftersales enquiries and claims inputs: first contact, info gathering, info analysis and document management.
• Interface between our customers and JA Solar.
• Provide service and customer support during field visits or dispatches. Issuance of visits reports.
• Deliver support and contribute to claims resolution for our customers.
• Provide service and support to Technical and Sales colleagues when customer requires visits.
• Follow procedures, processes and practices as defined, documented and consistently applied.
• Follow the applicable Health & Safety instructions and regulations.
• Achieve consistent customer satisfaction ratings from customers.
• Prepare documentations and work instructions.
• Take over randomly on call duties, partly on weekends and nights.

Your profile

• Middle professional education or above;
• At least 1-year working experience in solar photovoltaic industry;
• Willing to work on call duty.
• Experience in document management, solution finding and execution.
• Experience dealing with customers in critical situations.
• Willingness to travel.
• Ability to work independently and structured in an international environment.
• Strong customer orientation.
• Fluent English and Spanish language skills (spoken and written).
• Good knowledge of MS Office and comparable software tools.
• Driving license.
• Good discipline, team spirit and self-motivation.

JA Solar was founded in 2005. As a photovoltaic power generation solution platform we continue to advance the "One Body, Two Wings" strategy. The "One Body" refers to our main industry chain integrating silicon wafers, cells, and modules, while the "Two Wings" refer to our PV auxiliary materials and equipment industry and PV+ application scenario solutions. In 2019, JA Solar was officially listed on the A-share market (stock symbol: "JA Solar"; stock code: 002459). With continuous technological innovation, stable financial strengths, and a well-developed global sales and service network, JA Solar has been widely recognized by domestic and international customers and has been listed in the "Fortune 500 China 500" and "Global Top 500 New Energy Enterprises" for multiple consecutive years.