Technical Account Manager

Maisa; Cataluña; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

Maisa is hiring for an Implementation & Delivery lead to manage large-scale enterprise technology rollouts across multiple customer departments. You will oversee parallel streams, define project plans, and coordinate onboarding, training, and knowledge transfer.

The role requires strong program management, solid cloud tech knowledge (AWS/Azure/Kubernetes/CI/CD/REST APIs), and excellent communication with technical teams and executives.

Qualifications

• Experience delivering enterprise technology implementations at scale.
• Proven program management across parallel streams and stakeholders.
• Strong knowledge of cloud infra and modern software tech.
• Excellent written and oral communication to technical and exec audiences.

Responsibilities

• Lead enterprise-wide platform rollouts across multiple customer departments with parallel streams and detailed plans.
• Coordinate onboarding activities including technical setup, process discovery and user training.
• Establish KPIs and provide status updates to internal and executive stakeholders.
• Identify and mitigate risks through proactive program management.
• Develop scalable training programs to drive adoption and create a use-case repository.

Skills

Enterprise tech implementations

Program management

Cloud infrastructure

Communication

Spanish & English

Travel up to 25%

Education

Bachelor's degree in Computer Science or related field

Tools

AWS

Azure

Kubernetes

CI/CD

REST APIs

Job description

About The Company

The Best of Both Worlds

At Maisa, we believe great work happens when people have the freedom to choose the setup that works best for them.

Prefer the flexibility of remote work?

You’re welcome to work remotely. Most of our roles are currently focused on Spain, although depending on the position and profile, we may be open to hiring from other locations.

Looking for some social energy?

Our hybrid setup gives you the option to connect and work alongside teammates at our hubs in Valencia, Barcelona, Madrid and Murcia. And as we grow, our spaces will grow with us: when we build a team of more than 10 people in a location, our ambition is to create a hub there too.

We also want the time we spend together in person to be worth it. Today, that includes weekly transportation from the city center to our Valencia headquarters and weekly team lunches in Valencia and Barcelona, with more experiences to come as our teams and hubs evolve.

The Culture is OURS to Create

We’re still shaping how we work together—and that’s part of what makes joining Maisa now specifically exciting.

Everyone who joins has the opportunity to influence how we collaborate, connect, and build our culture. Rather than inheriting a finished playbook, you’ll have a voice in creating it.

Remote when you want flexibility. Together when you want connection. And a culture you can help shape from day one.

About The Role

Implementation & Delivery

• Lead enterprise-wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirements
• Coordinate customer onboarding activities including technical setup, process discovery and mapping, user training, and knowledge transfer

Program Management & Governance

• Establish and track KPIs and success metrics for each deployment phase, providing regular status updates to internal and customer executive stakeholders
• Identify and mitigate implementation risks through proactive program management

Enablement & Adoption

• Develop scalable training programs and materials to drive customer self-sufficiency and adoption through change management best practices
• Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities

Stakeholder Management

• Serve as primary point of contact for technical and operational issues during implementation
• Facilitate cross-functional collaboration between customer teams and maisa AI resources, driving stakeholder engagement

What You’ll Bring…

Key Requirements:

• Strong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programs, and change management initiatives at scale
• Strong program management capabilities including coordinating parallel workstreams, dependencies, and stakeholder management from technical teams to C-suite
• Solid technical knowledge across modern cloud infrastructure and software technologies (AWS, Azure, Kubernetes, CI/CD, REST APIs) from either commercial experience or Bachelor's degree in Computer Science, Information Systems, or related field
• Demonstrable experience leading discovery processes and process mapping using various frameworks and methodologies
• Excellent communication and documentation skills with ability to present complex technical ideas and AI automation solutions to both technical and non-technical stakeholders
• Business proficiency in Spanish and English; additional European languages a plus
• Ability to travel up to 25% of the time

Desired Qualities

• Hands-on experience with enterprise automation platforms (UiPath, Automation Anywhere, Blue Prism, Celonis) and relevant certifications (PMP, PRINCE2, Agile)
• Background in process optimization, business process management, or digital transformation with track record of successful change management in large organizations
• Self-starter who thrives in fast-paced, founder-led environments with comfort navigating ambiguity and creating structure in undefined scenarios
• Strong analytical skills for tracking program metrics and demonstrating customer value
• Willingness to actively use AI tools to enhance productivity and preference for flat organizations with direct impact