Team Leader - Barcelona Paseo de Gracia

OTB; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading luxury fashion retailer in Barcelona is seeking an experienced Team Leader for their flagship store. This role requires at least 2 years of managerial experience in luxury retail and a passion for delivering outstanding client service. You will lead a high-performing team, aim for commercial success, and interact actively with clients. The position offers a full-time permanent contract, competitive pay, and growth opportunities within the OTB group.

Servicios

Competitive pay with commissions

Employee discounts

Development opportunities

Dynamic team environment

Inclusive workplace

Formación

• At least 2 years of managerial experience in luxury retail.
• Proven track record in delivering sales and clientelling.
• Excellent understanding of the luxury sector.

Responsabilidades

• Lead the Client Advisors team to enhance client experiences.
• Achieve commercial targets through effective team organization.
• Coach team members to ensure high quality service.

Conocimientos

Team leadership

Sales expertise

Client relationship management

Communication skills

Digital awareness

Descripción del empleo

Overview

Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

For our Barcelona Paseo de Gracia- Flagship Store, we are looking for an experienced and motivated Team Leader.

Responsibilities

• Lead the Client Advisors team, aiming at transforming each client experience into special moments by creating a hand-crafted experience
• Together with Store Management, responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product
• Lead a high performing client facing and service orientated team
• Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience
• Support the Store Management in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
• Demonstrate best in class sales and self-leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful client relationships through CRM initiatives
• Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcome
• Collaborate closely with Visual Merchandising ensuring high standards of store presentation through proactive and creative visual merchandising, aligned with brand guidelines

Requirements

• At least 2 years of previous experience in a managerial role in luxury retail, coordinating, training and empowering a Client Advisor team
• A proven track record delivering sales in a luxury retail environment, as well in Clientelling activities
• Excellent understanding of the luxury sector and product sensitivity
• Strong communication skills and commercial mindset
• Digitally aware and open to new ways of working
• Ability to interact effectively with foreign clients
• Passion for Diesel Brand, product and heritage

Language proficiency: Spanish is mandatory. Any additional language is considered a plus

What we offer

• A Full Time permanent contract
• A competitive pay depending on your performance: you will have commissions on individual sales as well as an incentive on Store targets
• A range of development opportunities in Diesel and OTB group Store network in Spain and abroad
• A generous employee discount on Diesel
• A awesome, young and dynamic team
• Highly inclusive working environment

As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.

For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.

#LI-LZ #DSL