Team Lead, Demand Integrations

Cint; Barcelona; A distancia; EUR 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working hours

Professional development opportunities

Collaborative team culture

Descripción de la vacante

A leading technology firm is seeking a Team Lead, Demand Integrations to oversee and mentor a team while facilitating API integrations for EMEA & APAC customers. This role requires strong technical skills and leadership experience, offering opportunities for growth in a dynamic and collaborative environment.

Formación

• Experience in mentoring or team management.
• Ability to focus on large amounts of data daily.
• Experience with onboarding customers to a tech solution.

Responsabilidades

• Be the go-to person for internal stakeholders.
• Manage internal changes and support your team.
• Build and manage relationships with customers.

Conocimientos

Mentoring and team management

Technical experience with REST APIs

Strong communication

Analytical problem-solving

Flexible team player

Educación

Bachelor’s degree in relevant field

Herramientas

Postman

SQL

Power BI

JIRA

Salesforce

Descripción del empleo

Overview

Join to apply for the Team Lead, Demand Integrations role at Cint.

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours. We are feeding the world’s curiosity!

The Opportunity

Cint is looking for a Team Lead for our EMEA & APAC Demand Integrations Team, reporting directly into our global lead. This role will see you supporting selected high profile customers, coordinating with internal stakeholders across various departments and regional leads while leading a small, highly specialized team of integration consultants in various locations. The Demand Integrations team's mission is to support our customers with technical expertise and custom software engineering solutions to develop automated workflows for partners via API integrations. As the Lead for EMEA and APAC, you will be responsible for the EMEA/APAC customers and their successful API integrations, the success of your team, and the success of the company overall. Additional metrics for every Lead are the health of the customer’s integration, the growth of the customer, and the speed to launch for every new customer. The regional leads work closely with the Customer Success teams, Account Management teams and also the stakeholders on our R&D team while also aligning globally with their North American counterparts.

Candidates with a can-do attitude, a focus on people, mentoring, and a proactive, hands-on approach, who like to problem solve, embrace and thrive with change and who work well in a team environment will thrive in this team. Enthusiastic team players will quickly be able to make their mark in our fast-paced and stimulating environment where creativity, personal growth and initiative are encouraged and supported. This position is focused on our customers in the EMEA & APAC region and therefore requires the candidate to support and be flexible with these time zones. Remote working is fully supported as the team operates globally with various locations (and remotely). Travel for customer visits and internal team events may be required.

The Team

The Demand Integrations team is part of the overall Customer Experience Organisation. We work closely with all departments, acting as facilitators between our internal sales and customer success teams and the external customers and their tech teams. We also close the loop between our internal tech and product teams with customer feedback and feature requests to ensure customer voices are heard. The Demand Integrations team supports customers globally. Team members are located in various US and European cities as well as in India. Our team supports three main areas: Cint’s Marketplaces, Measurement and Data solutions, and Optimization & Health.

What You Will Do

• Be the go-to person for internal stakeholders for all initial queries and/or escalations for EMEA/APAC
• Support your team on any queries and/or escalations
• Build relationships with other departments and key stakeholders internally
• Support your team’s growth and continuous learning
• Be a role model for creativity and a solution oriented mindset
• Manage internal changes and support your team and customers through it
• Have a clear understanding of your region’s customers, their needs, cultural differences and challenges
• Have a clear understanding of your region’s performance and opportunities
• Build and manage relationships with customers in your region to drive the health and growth of your customer’s integrations
• For your high profile customers, gain an understanding of your customer’s internal structures, key stakeholders and their business and needs
• Be able to provide technical guidance to customers during all phases of their integration life cycle
• Collaborate with other departments on process changes and the rollout of it
• Create team and/or company relevant internal documentation
• Be able to recommend improvements to APIs internally and to your customers
• Investigate and resolve customer issues in a timely and professional fashion
• Develop a full understanding the industries in which Cint and your customers operate in and be able to promote Cint’s value proposition
• Ability to understand different and unique customer business models and how an integrating with Cint will benefit them
• Practice superior time management and self-discipline to work independently

Qualifications

What We Are Looking For

• Experience in mentoring/and or team management and leadership
• Experience with onboarding customers to a tech solution and being aware of a customer life cycle beyond the onboarding process
• Technical experience relating to REST APIs, API implementation, platform-to-platform integrations
• Ability to focus on large amounts of data daily
• Enjoys solving problems and prefers analytical methods
• Strong communicator and flexible team player
• Ability to convey complicated ideas to non-technical stakeholders
• Tech-savvy. Key features expertise: Postman/Bruno, Git/GitHub, Linux, basic API troubleshooting, basic code/engineering knowledge and how R&D teams operate
• Extremely thorough and detail-oriented in both communication and analysis
• Experience with SQL, Postman/Bruno, Power BI, JIRA, or Salesforce is a plus
• Must be able to work in an evolving, fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously
• Confident in speaking and writing in English

Bonus Points If You Have

• Bachelor’s degree (Business Administration, Information Technology, Market Research, Computer Science, Engineering or related discipline preferred)
• Familiarity with internet protocols and API frameworks, as well as at least one programming language (Python, JavaScript/Node.js, and/or Go)
• Awareness of modern software development methodologies, with emphasis on application architecture and API infrastructure
• Additional language skills beyond English

Additional Information

Our Values

• Collaboration is our superpower: We uncover rich perspectives across the world; Success happens together; We deliver across borders.
• Innovation is in our blood: We’re pioneers in our industry; Our curiosity is insatiable; We bring the best ideas to life.
• We do what we say: We’re accountable for our work and actions; Excellence comes as standard; We’re open, honest and kind, always.
• We are caring: We learn from each other’s experiences; Stop and listen; every opinion matters; We embrace diversity, equity and inclusion.

More About Cint: We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces. In June 2021, Cint acquired GapFish and in January 2022, acquired Lucid. Cint Group AB (publ) is listed on Nasdaq Stockholm with global offices and teams. Visit www.cint.com for more information.

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so please read our AI usage guide.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Industries

Software Development