Swedish-Speaking Technical Support Advisor Malaga, Spain

Cross Border Talents; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading multinational BPO technology company is seeking a Swedish speaker for IT support in Malaga. Responsibilities include providing 1st-level IT support for system troubleshooting and monitoring IT tickets. Candidates should be fluent in Swedish and have good English skills, with a strong background in IT support and customer service. The role offers competitive salary, career growth opportunities, and a dynamic work environment.

Servicios

International and multicultural work environment

Career growth opportunities

Fully paid training

Formación

• Fluent in Swedish both written and spoken.
• Experience in 1st or 2nd level IT support is preferred.
• Willingness to learn and develop technical skills.

Responsabilidades

• Provide 1st-level IT support via phone, email, chat, and portal.
• Assist employees with system operations and troubleshooting.
• Monitor and categorize IT tickets in the ITSM system.

Conocimientos

Fluency in Swedish (C1)

Good command of English (B2)

Experience in IT support

Knowledge of Windows 10

Familiarity with ITSM ticketing systems

Analytical mindset

Customer service orientation

Herramientas

Office 365

MS Teams

Descripción del empleo

Are you a Swedish speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga!

Perks

• International and multicultural work environment
• Career growth opportunities with specialized training
• Competitive salary and benefits package
• Fully paid training on company procedures and technology
• Office in the center of Malaga

Responsibilities

• Provide 1st-level IT support via phone, email, chat, and self-service portal
• Assist employees with system operations and troubleshooting
• Perform root cause analysis and resolve technical issues remotely
• Monitor and categorize IT tickets in the ITSM system
• Use internal knowledge databases for efficient issue resolution
• Collaborate with 2nd-level support teams and external providers

Requirements

• Fluent in Swedish (C1 level) both written and spoken
• Good command of English (B2 level)
• Experience in 1st or 2nd level IT support
• Strong knowledge of Windows 10, Office 365, MS Teams
• Familiarity with ITSM ticketing systems (ServiceNow preferred)
• Analytical mindset and problem-solving skills
• High customer service orientation and attention to detail
• Willingness to learn and develop technical skills

What We Offer

• Competitive salary based on experience and performance
• Full paid training on company tools and processes
• Career development programs and specialized courses
• Friendly and dynamic work environment
• Guidance and support for career growth
• Work schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week)
• Office in central Malaga

Why Malaga?

• Warm Mediterranean climate and beautiful beaches
• Affordable cost of living and great quality of life
• Thriving expat community and international atmosphere
• Rich culture, history, and vibrant social life

Interested? Apply today and join our team!