Swedish customer support representative, Barcelona!

Cross Border Talents; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A customer service solutions provider in Barcelona is seeking a skilled Customer Service Representative fluent in Swedish to assist customers and ensure satisfaction. The role involves managing inquiries, maintaining records, and collaborating with the team. Candidates need to have at least 1 year of experience in customer service and strong problem-solving skills. This position offers a competitive salary and a supportive work environment.

Servicios

Competitive Salary

23 days of paid annual leave

Career Development opportunities

Formación

• At least 1 year of customer service experience, preferably in technical support.
• Advanced understanding of wireless networking and audiovisual products.

Responsabilidades

• Handle incoming inquiries via phone, email, and chat.
• Maintain records of interactions in the call management system.
• Identify and escalate potential service issues.

Conocimientos

Fluent in Swedish

Good level of English (minimum B2)

Strong customer service skills

Problem-solving skills

Descripción del empleo

Are you passionate about delivering top‑notch customer service?

Were looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast‑paced and supportive environment.

What Youll Do:

• Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses.
• Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions.
• Stay Updated: Keep your knowledge fresh on our products and services tailored to individual customer needs.
• Issue Escalation: Identify and elevate potential service issues to senior team members when necessary.
• Collaborate: Work with your team on special projects and provide coverage for colleagues as needed.
• Administrative Tasks: Manage holiday, sickness, and overtime records while participating in regular team meetings.

What Were Looking For:

• Language Skills: C2/ fluent in Swedish, both verbal and written, with a good level of English (minimum B2).
• Experience: At least 1 year of customer service experience, preferably in technical support.
• Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products.
• Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs.
• Problem‑Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed.

What We Offer:

• Competitive Salary: Excellent remuneration package based on experience and performance.
• Work Hours: Monday to Friday, 09:00 AM - 06:00 PM.
• Dynamic Environment: Join a creative team with a positive and friendly atmosphere.
• Paid Leave: Enjoy 23 working days of paid annual leave.
• Career Development: Access to guidance and tools to help you reach your full potential.

If you're ready to take on a new challenge in beautiful Barcelona, apply now and be part of our exciting journey!