Support Services Engineer

Rain Bird Corporation; España; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading global technology company is seeking a Customer Support Specialist in Spain. This role involves providing remote troubleshooting and customer service for technical issues, requiring a degree in a technical field and proficiency in multiple languages, including English. Ideal candidates will have a strong problem-solving ability and experience in customer support tools. The position offers opportunities for professional growth and requires occasional travel.

Formación

• 3 years of relevant experience in a technical field.
• Business-level proficiency in either German and/or Italian, and excellent command of English (C2 level).
• Customer service excellence with strong wireless and mobile network troubleshooting skills.

Responsabilidades

• Provide proactive remote customer service and communications.
• Perform remote troubleshooting on software and hardware.
• Track and report product and technical issues.

Educación

Degree in Engineering, Agronomy, IT or another technical field

Herramientas

Customer support tools (Ticketing systems, calling platforms, online chats, CRM)

Descripción del empleo

Responsibilities

• Provide proactive and reactive remote customer service and communications to customers, distributors, and internal personnel.
• Perform remote troubleshooting on Central Control software and hardware via chat, email and / or phone.
• Track, report, and follow up on product and technical issues using established escalation processes.
• Assist or coordinate a robust order delivery completion, providing summary of work to the Service Management.
• Implement projects to drive efficient improvements in service delivery.
• Manage customers to drive on time service plan renewals.
• Support ‘for fee services’ aimed at enhancing customer experience with Rain Bird products, to include database migration, flow management, mapping, agronomic consultation and hardware preparation.
• Prepare and conduct training both remotely and in a classroom environment.

Qualifications

• Degree in Engineering, Agronomy, IT or another technical field plus 3 years of relevant experience.
• Business-level proficiency in either German and / or Italian, and an excellent command of English (C2 level or equivalent), both spoken and written. Proficiency in any additional languages will be an asset.
• Help desk experience.
• Strong wireless and mobile network troubleshooting skills.
• Enjoys problem solving and is a skilled critical thinker.
• Customer Service excellence.
• Process oriented with attention to detail.
• Ability to work closely with co-located and remotely located colleagues.
• Willingness to travel up to 10% of the time.

Desired Qualifications

• Proficiency in Customer support tools (Ticketing systems, calling platforms, online chats, CRM)
• End-user training experience
• Strong international business acumen and / or a tertiary business qualification

The information collected during the application process will be processed electronically by the Human Relations Department of Rain Bird Europe and