Support Agent - FR/BE

Fever España; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A leading tech platform for culture is hiring a Support Agent based in Madrid. This remote, full-time role requires fluency in English and French and a strong attention to detail. You'll manage various operational tasks and support internal teams to ensure smooth functioning. Ideal candidates are proactive problem-solvers with prior experience in support or admin roles. Enjoy flexibility and the opportunity to be part of an international team dedicated to improving live entertainment experiences.

Servicios

Remote work with flexible schedule

Collaborative international team

Opportunities to grow in event production

Formación

• Experience in structured operations, support or admin roles.
• Comfort with learning new tools quickly.
• Living in Madrid and legally eligible to work.

Responsabilidades

• Support internal teams for smooth operations.
• Manage operational tasks like event setup and invoicing.
• Coordinate with Producers and Project Managers.

Conocimientos

Fluent English

Fluent French

Attention to detail

Process orientation

Teamwork

Proactive problem-solving

Adaptability in fast-paced environment

Herramientas

Jira

Slack

Airtable

Google Workspace

Descripción del empleo

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment,

Our mission? To democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award‑winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience?

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

We’re Hiring: Support Agent – SSI FR/BE (Remote, Full‑Time | Based in Madrid) 📍 Remote from Madrid | Flexible 8‑hour shift + 1‑hour break (5 days/week)

Are you fluent in English and French? Do you enjoy structured work, cross‑functional collaboration and solving operational puzzles? We’re looking for a Support Agent to join our SSI team—working behind the scenes to bring magical experiences to life across the FR/BE region.

What You’ll Do

As a Support Agent, you’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

Internal & Cross‑Team Support

• Keep internal tools (Jira, Slack, Airtable) updated and organized
• Coordinate with Producers and Project Managers on day‑to‑day needs
• Assist in maintaining visibility across tasks, deadlines and project progress

Operational & Administrative Support

• Assist with event setup and quality checks using internal tools
• Perform back office updates and ensure information is accurate and consistent
• Support invoicing processes and coordinate with the Finance team
• Help with venue research and initial outreach
• Contribute to budget tracking and cost allocation
• Prepare and manage contracts

You’ll work closely with our team spread across the FR/BE region, Madrid and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

What You Bring

• You live in Madrid and are legally eligible to work here
• You speak English & French fluently. Spanish is a plus!
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow‑through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team‑first mindset, clear communicator and proactive problem‑solver
• Ability to juggle tasks and priorities in a fast‑paced environment
• Bonus: Familiarity with events, production or the music industry 🎶

Why Join Us?

• Work remotely with a flexible schedule
• Join a collaborative, international and fast‑paced team
• Help shape the backstage of magical scalable experiences
• Learn about event production, internal workflows and scalable operations
• Room to grow and take on new challenges as the team evolves

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Madrid.

#LI-Fulltime #LI-Remote

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu | TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

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