Strategic Partner Success Lead — Travel Tech

AirHelp; Barcelona; A distancia; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Autonomy and trust

Product impact

Growth opportunities

Flexible benefits

Global remote work

Purpose-driven mission

Descripción de la vacante

AirHelp is a global travel tech company helping millions of travelers claim compensation and protect their journeys. We are scaling our B2B partner ecosystem, owning the partner lifecycle from late-stage sales support through integration, activation, and ongoing health.

As Partner Success Manager you’ll split time between hands-on management of strategic partners and shaping a self-service onboarding model, collaborating with Product Management and Account Management to deliver scalable,

Formación

• 4+ years in Partner Success or related roles.
• Experience with API/data integration is a plus.
• Comfort reading API documentation and working with partner technical teams.
• Ability to manage two support models: white-glove and self-service.
• Strong operational rigor and proactive monitoring.
• Travel tech or OTA/TMC/airline experience is a plus.

Responsabilidades

• Lead end-to-end partner onboarding from activation to live status.
• Coordinate cross-functional teams (Product, Engineering, Legal, Ops) to ensure readiness.
• Develop and improve the partner integration playbook.
• Monitor partner health, SLAs, data accuracy, and trigger alerts.
• Drive self-service onboarding path for long-tail partners with Product and Account Management.
• Act as primary point of contact for partners during onboarding.

Descripción del empleo

AirHelp is a global travel tech company helping millions of travelers claim compensation and protect their journeys. We are scaling our B2B partner ecosystem, owning the partner lifecycle from late-stage sales support through integration, activation, and ongoing health.

As Partner Success Manager you’ll split time between hands-on management of strategic partners and shaping a self-service onboarding model, collaborating with Product Management and Account Management to deliver scalable,