Strategic Customer Success Manager – Iberia

Medtronic; Madrid; Presencial; EUR 65.000 - 99.000; Jornada completa

Descripción de la vacante

A leading healthcare technology company seeks a Customer Success Manager in Madrid, Spain, to guide clients through product implementation and strategic objectives using HealthCast solutions. This role involves managing client relationships, driving product adoption, and ensuring customer satisfaction. Candidates should have a Nursing Degree, 5+ years of healthcare experience, and be fluent in English and Spanish, with a willingness to travel up to 50%. Offering competitive compensation and bonuses.

Servicios

Competitive salary

Flexible benefits package

Short-term incentive plan

Formación

• 5+ years of customer-facing experience in post-sales or services roles, preferably in healthcare.
• Experience conducting training sessions or workshops for customers.
• Willingness to travel up to 50% per month.

Responsabilidades

• Manage relationships with assigned clients, driving product adoption and retention.
• Develop Customer Success Plans to help customers achieve their goals.
• Track customer progress through KPIs and report internally and externally.

Conocimientos

Customer relationship management

Project management

Product adoption

Public speaking

Fluent in English and Spanish

Educación

Nursing Degree or related Bachelor’s Degree

Herramientas

MS Office

Descripción del empleo

A leading healthcare technology company seeks a Customer Success Manager in Madrid, Spain, to guide clients through product implementation and strategic objectives using HealthCast solutions. This role involves managing client relationships, driving product adoption, and ensuring customer satisfaction. Candidates should have a Nursing Degree, 5+ years of healthcare experience, and be fluent in English and Spanish, with a willingness to travel up to 50%. Offering competitive compensation and bonuses.