STORE MANAGER ECI PRECIADOS INDEFINIDO FT

Swarovski; Madrid; On-site; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Recognition awards

Exclusive employee discounts

Paid volunteering leave

Global employee assistance program

Product, personal and leadershipskills

Job summary

Swarovski in Madrid seeks a Store Manager to lead a high-performing team, delivering exceptional customer experiences and driving commercial success in a luxury retail environment.

You will recruit, coach, and develop talent, set ambitious targets, and ensure flawless store operations in line with Swarovski standards.

Qualifications

• 5+ years of experience in multicultural luxury retail environments.
• Excellent leadership, coaching, and team development skills.
• Digital proficiency and strong operational know-how.
• Customer-focused, empathetic, and results-driven mindset.
• Ability to speak English.

Responsibilities

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service.
• Build strong customer relationships and promote loyalty programs.
• Recruit, onboard, and coach talent, securing succession plans.
• Set and manage individual and team targets, proactively assessing performance.
• Oversee store operations: inventory, cash handling, loss prevention, and compliance.
• Ensure implementation of all Swarovski policies, procedures, and standards.

Skills

Leadership

Team Development

Customer Service

Digital proficiency

Commercial mindset

English skills

Job description

At Swarovski, your leadership matters, your vision drives success, and your work shapes exceptional luxury moments in every store experience. Ready to lead with purpose at one of the most iconic brands in fashion and design? Join our retail team and drive a culture where creativity, customer service, and team spirit shine with brilliance. As a Store Manager, you’ll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You’ll be a Swarovski advocate, inspiring excellence and supporting your team’s growth every day.

About the Job

• Lead, motivate, and develop your team to achieve sales goals and deliver outstanding service
• Build strong customer relationships and promote loyalty programs
• Recruit, onboard, and coach talent, securing succession plans
• Set and manage individual and team targets, proactively assessing performance
• Oversee store operations: inventory, cash handling, loss prevention, and compliance
• Ensure implementation of all Swarovski policies, procedures, and standards

About You

5+ years of experience in a multicultural retail environment, in luxury fashion, cosmetics, or lifestyle brands.

• Excellent leadership, coaching, and team development skills
• Digital proficiency and strong operational know-how
• A winning personality to easily establish a trustful relationship and empower others
• Customer-focused, curious, empathetic, and results-driven team player with a commercial mindset
• English skills

What We Offer

• Recognition awards that celebrate your achievements
• Exclusive employee discounts on Swarovski products
• Paid volunteering leave to support causes you care about
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Comprehensive product, personal and leadership skills training to help you grow
• Opportunities for career development

Many of our Store Managers grow into Flagship Store Manager, District Manager, Trainer, Visual Merchandiser, Customer Service, or Sales Operations Manager roles. We support your development so you can build a career that matches your ambitions.

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor. Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.