Sr. Technical Delivery Manager - Spanish, German, French or Italian

SailPoint Technologies Holdings, Inc.; Madrid; On-site; EUR 53,000 - 89,000; Full time

Job summary

SailPoint Technologies Holdings, Inc. is seeking a Senior Technical Delivery Manager to orchestrate end-to-end delivery for complex identity security engagements.

You will bridge architecture and hands-on execution, collaborating with Customer Success, Professional Services, and Sales to drive time-to-value across multiple accounts. The role requires leadership of multi-disciplinary teams, risk mitigation, and strong governance to ensure on-time, in-scope delivery aligned with security

Qualifications

• 2+ years in enterprise IT technical delivery, IAM/IGA focus.
• Experience leading complex, customer-facing technical delivery teams.
• Knowledge of integrations with HR/ITSM systems and directories.

Responsibilities

• Presales and Sales Support for the right service offering.
• Technical Delivery Governance across multi-phase enterprise implementations.
• Execution & Scope management translating blueprints into work plans.
• Lead matrixed implementation teams incl. architects, engineers and partners.
• Identify and remediate bottlenecks, risks and escalations early.
• Oversee deployment of modern identity governance incl. human and machine identities.
• Plan and execute go-live support and maturity assessments.
• Monitor utilization and support renewal opportunities.

Skills

Technical delivery leadership

IAM/IGA

Stakeholder management

Vendor orchestration

Agile/Hybrid delivery

Education

Bachelor’s or Master’s degree in CS/Engineering/Cybersecurity

Tools

Jira

Confluence

ServiceNow

Salesforce

Job description

SailPoint Senior Technical Delivery Manager (STDM) - Enterprise Identity Security.

About the Role & Mission

Who we are: SailPoint is the leader in identity security, helping organizations manage and govern access to applications, systems, and data – for every identity type. As enterprises continue to adopt cloud technologies and non-human services, identity has become a critical foundation for modern security. SailPoint powers organizations to manage access at scale while maintaining strong governance, compliance, and visibility. Everything at SailPoint is driven by our four key values: The job posting starts with our culture, as it is so important to our continued success. You can be assured of a trusting and supportive environment, which will challenge and reward in equal measure. Growth is also hugely important, and you can also be confident of finding a role which offers development and progression, in addition to competitive renumeration and generous benefits.

As a Senior Technical Delivery Manager (STDM) at SailPoint, you are the technical orchestrator and delivery governance leader accountable for the end-to-end execution of our most complex enterprise identity security engagements. Your mission is to operationalize customer roadmaps, managing the full delivery lifecycle for the contract duration for a variety of SailPoint Human and Agentic governance products. You bridge the gap between high-level architectural strategy and hands-on technical execution. Acting as a trusted delivery partner to customer PMOs, Enterprise Architects, Engineering Leads, and System Integrator partners, you steer multi-disciplinary technical teams to deliver on time, within scope, and aligned with industry security standards. Guided by SailPoint’s core values - Innovation, Integrity, Impact, and Individuals -you partner closely with Customer Success, Professional Services, Support, Product Engineering and Sales to remove technical blockers, drive delivery excellence, and ensure seamless time-to-value for enterprise customers.

Innovation – we develop creative solutions to real challenges. Integrity – we deliver on the commitments we make. Impact – we measure and reward results, not activity. Individuals – we value every person at SailPoint for their unique talents.

Key Responsibilities

• Presales and Sales Support: Help sales and presales teams to advocate for the right service offering.
• Technical Delivery Governance: Direct and govern technical program for multi-phase enterprise implementations across SailPoint Identity Security Cloud (ISC), Agentic Fabric, NERM, DAS, and Atlas-based architectures across multiple accounts.
• Execution & Scope Management: Translate architectural blueprints and business requirements into structured technical work breakdowns.
• Cross-Functional Team & Partner Leadership: Lead matrixed implementation teams - including Solution Architects, Implementation Engineers, Quality Engineers, and partners - ensuring quality and adherence to SailPoint deployment best practices.
• Technical Risk Mitigation & Escalation Management: Proactively identify, track, and remediate technical bottlenecks, integration complexities, data synchronization issues, and engineering escalations before they compromise project milestones or system stability.
• Modern Identity & Agentic Governance Execution: Oversee the operational deployment of modern identity governance capabilities, including human identities, machine/service accounts, and emerging autonomous AI agents under the SailPoint Agentic Fabric.
• Advanced Deliverables: Plan and execute various types of engagements ranging from go-live support to Maturity Benchmarking Assessments.
• Utilization & Renewal Support: Track customer utilization across many accounts and work with internal and external stakeholders to increase usage of existing SailPoint and IMA offerings via strategic planning. Be able to proactively position product upgrades or new offerings in support of the Sales team.
• Mentorship & Stewardship: Support colleagues to develop a stronger, more efficient team.

Path to Success

• 30 Days (Immersion & Delivery Baseline): Begin internal training paths and enablement across SailPoint’s ISC platform at a high level. Familiarization with the SailPoint organization, team structure and other SailPoint products. Shadow inflight engagements and escalations. Internalize SailPoint’s delivery methodology, partner collaboration frameworks, and tooling ecosystems (Jira, Confluence, ServiceNow, Salesforce, delivery tracking systems).
• 60 Days (Delivery Leadership & Mobilization): Assume delivery governance leadership for assigned strategic enterprise projects. Lead technical kick-off sessions, establish governance cadences with customer technical leads and partner delivery teams, and baseline delivery schedules. Engage with Sales teams to proactively position packages. Take responsibility for renewal cycles across a broad swathe of accounts.
• 90 Days (Full Ownership & Operational Excellence): Fully own delivery health metrics, technical deliverables and team mentorship responsibilities. Lead critical phase transitions (e.g. production cutover, escalations, etc.). Contribute delivery playbooks, automation patterns, and post-mortem reviews to the broader Customer Service and Professional Services departments.

Role Requirements & Core Capabilities

Candidates are evaluated against senior technical management standards and the Technical Delivery Management Capability Model: Core Competency & Capability Pillars

• Technical Governance: Deep expertise in sequencing, managing, and delivering complex, multi-system enterprise SaaS and hybrid software implementations using Agile, Waterfall, and hybrid delivery methodologies.
• Identity Architecture Translation: Ability to understand and unpack complex IGA/IAM blueprints (lifecycle states, provisioning workflows, certifications, role-based access control, source connectors) into concrete delivery work packages.
• Stakeholder & Vendor Orchestration: Proven ability to facilitate technical steering committees, manage third-party partners, and negotiate technical trade-offs with both customer technical architects and executive delivery sponsors.
• Technical Troubleshooting & Escalation Control: Calm, systematic approach to diagnosing systemic deployment issues, coordinating triage across customer IT, partner engineers, and SailPoint software support.
• Quality Assurance & Operational Readiness: Disciplined focus on testing rigor, security validation and attention to detail.

Experience & Background

• Professional Experience: 2+ years in enterprise IT technical delivery, sales solution engineering or systems integration within Identity and Access Management (IAM), Identity Governance and Administration (IGA), or Enterprise Cybersecurity.
• Direct Implementation Leadership: 2+ years leading complex, customer-facing technical delivery teams.
• Ecosystem Integration Knowledge: Proven track record managing integrations between identity platforms and core enterprise applications (e.g., HR systems like Workday/SAP SuccessFactors, ITSM platforms like ServiceNow, and directory services like Microsoft Entra ID/Active Directory).
• Client & Partner Management: Extensive experience with partners and enterprise customer delivery leads.

Education & Certifications

• Education: Bachelor’s or Master’s degree in Communication, Engineering, Computer Science, Cybersecurity, Information Systems, Software Engineering, or equivalent practical experience.
• Industry related certifications Security & Platform Certifications (Preferred): SailPoint Certified Identity Security Cloud Professional/Administrator.
• CyberSecurity credentials (e.g., CISSP, CISM, Security+).

Language Requirements

• Language Proficiency: Fluent in English; professional working proficiency in French, Spanish, Italian and/or German is preferred (based on regional account alignment).

Equal Opportunity Statement

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We evaluate applicants using job-related, objective, and non-discriminatory criteria. Our job titles, job descriptions, and recruitment processes are intended to be gender-neutral and to support equal pay for equal work or work of equal value.

As a part of the total compensation package, this role may be eligible for participation in one of our performance-based cash compensation programs - the SailPoint Corporate Bonus Plan or a role-specific commission plan, along with potential eligibility for equity participation. SailPoint maintains salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. The base salary for this role will be in this range from (min-max, LOCAL CURRENCY): €52,600 - €88,736.00. Additional offerings include a variety of benefits, including health, retirement, EAP, leave support, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on location, date of hire, schedule type, and the applicability of collective bargaining agreements or local statutory requirements. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

SailPoint (Nasdaq: SAIL) is defining the new era of adaptive identity security. In a world where non-human identities now significantly outnumber humans, our AI-powered platform unifies identity, security, and data intelligence to protect today’s enterprise from advanced identity-based threats. We deliver the identity solution that spans both the breadth of identities and the depth of context needed to drive real-time access with confidence. Built on principles like zero-standing privilege and contextualized risk, our SailPoint platform transforms identity from a point of vulnerability into a powerful security advantage. Trusted by many of the world's leading organizations, SailPoint secures the enterprise with intelligent, autonomous identity security.

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: Filing a complaint; Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; Opposing any act or practice made unlawful by Section 503, VEVRAA or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business. SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.