Spanish-Speaking Customer Representative, Remote from Greece (Athens-based)

Cross Border Talents; A distancia; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An international customer support company is seeking a Spanish-speaking Customer Support Representative. This role involves providing exceptional service to Spanish-speaking clients via phone, email, and chat from Athens, Greece. The position offers remote work options and a full relocation package for candidates based abroad. Qualified applicants will have native-level Spanish, strong English skills, and problem-solving abilities. The company promises competitive pay, bonuses, and numerous benefits including health insurance and training opportunities.

Servicios

Competitive salary

Performance bonuses

Relocation package

Ongoing training and career development

Health insurance

Paid holidays

Team events

Formación

• Native or near-native fluency in Spanish required.
• Minimum English B2 for training and communication.
• Basic computer skills necessary for CRM and ticketing.

Responsabilidades

• Provide top-tier customer service to Spanish-speaking clients.
• Assist customers with inquiries and troubleshoot issues.
• Deliver customer-centric solutions with empathy.
• Collaborate with the support team for seamless service.
• Identify and report recurring issues for process improvement.

Conocimientos

Spanish C2 level

English B2 minimum

Strong communication skills

Problem-solving mindset

Basic computer skills

Educación

EU Passport

Herramientas

CRM

ticketing systems

MS Office

Descripción del empleo

Are you passionate about helping people and creating outstanding customer experiences? We are looking for a Spanish-speaking Customer Support Representative to join our international team in Athens, Greece. In this role, you’ll be the voice of the brand for Spanish-speaking customers, supporting them through phone, email, and chat to ensure their questions are answered and their problems solved.

💻 Remote work option available — but you must be based in Greece.
👉 If you’re currently abroad, don’t worry! We offer a full relocation package to Athens, including:
✈️ Flight reimbursement
🚐 Airport pickup upon arrival
🏠 Housing support with reduced rental fees (through our real estate partners)

What You’ll Do

• Provide top-tier customer service to Spanish-speaking clients across multiple channels (phone, email, chat).

• Assist customers with inquiries, troubleshooting, and resolving issues in a timely and professional manner.

• Deliver customer-centric solutions with empathy, patience, and efficiency.

• Collaborate with the wider support team to ensure a smooth and seamless customer journey.

• Identify recurring issues and provide feedback to improve processes and customer satisfaction.

What We’re Looking For

• Spanish C2 level (native or near-native fluency)
• English B2 minimum (for training and team communication)
• Strong communication skills – both written and verbal
• A problem-solving mindset with adaptability to fast-paced environments
• Basic computer skills (CRM, ticketing systems, MS Office, etc.)
• EU Passport (required for legal employment in Greece)

Why Join Us?

• ✨ Competitive salary + monthly performance bonuses
• Relocation package (flight reimbursement, airport pickup, housing assistance)
• ✨ Remote work flexibility – enjoy working from home while living in sunny Athens
• ✨ Ongoing training and career development opportunities
• ✨ Multicultural team environment with colleagues from all over Europe
• ✨ Extra perks: health insurance, paid holidays, and team events

📌 Location: Athens, Greece (remote work from anywhere in Greece)
📌 Contract type: Full-time, permanent
📌 Apply now and upload your CV in English