Spanish Customer Support Lisbon

PlanetJobs; Zaragoza; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading digital marketing company in Zaragoza is seeking a Customer Support Specialist fluent in Spanish and English. The role involves enhancing service quality, managing product troubleshooting, and collaborating with internal teams to resolve issues. Candidates should have a degree in Marketing and experience in the Ad Tech industry. The position offers a full-time schedule with rotating shifts and various benefits, including health initiatives and monthly meal allowances.

Servicios

Monthly meal allowance

Health and Wellbeing initiatives

Comprehensive initial training

Formación

• Strong familiarity with social media platforms.
• Basic understanding of digital advertising.
• Experience in a Contact Centre or service environment.

Responsabilidades

• Identify opportunities to enhance service quality.
• Manage and resolve product troubleshooting cases.
• Collaborate with internal teams to resolve issues.
• Maintain strong Customer Satisfaction levels.
• Educate advertisers on product features.

Conocimientos

Native / fluent in Spanish (C2)

Fluent in English (B2)

Experience in paid campaign management

Excellent customer service skills

Ability to work independently and in a team

Educación

Degree in Marketing or a related field

Descripción del empleo

DUTIES AND RESPONSIBILITIES

• Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
• Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
• Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic technical and product-related issues.
• Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
• Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
• Partner with internal technical experts to educate advertisers on product features, best practices and common issue types.

REQUIREMENTS

• Native / fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level).
• Experience in paid campaign management is mandatory.
• Degree in Marketing or a related field.
• Background in Digital Marketing.
• Experience in a Contact Centre or service environment within the Ad Tech industry.
• Strong familiarity with social media platforms and a basic understanding of digital advertising.
• Excellent customer service skills.
• Ability to work effectively both independently and as part of a team.

BENEFITS

• Working schedule: Monday - Sunday 24 / 7 rotating shifts.
• Modern office in a city center with open spaces easily accessible by public transportation.
• Comprehensive initial training and guidance to make sure you’re well prepared and comfortable at a new workplace.
• Support from colleagues with coaching and mentoring opportunities.
• Health and Wellbeing initiatives.
• Monthly meal allowance and much more.

Employment Type: Full Time

Experience: years

Vacancy: 1