Spanish Customer Support - Lisbon

PlanetJobs; Málaga; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A digital marketing company in Málaga is seeking a Customer Support Specialist to enhance service quality and support customers effectively. Responsibilities include managing product troubleshooting, educating advertisers on features, and collaborating with internal teams. Applicants must be fluent in Spanish and English, with experience in paid campaign management and a marketing degree preferred. This role offers a rotating shift schedule and various benefits to ensure a great workplace experience.

Servicios

Comprehensive initial training

Coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance

Modern office in city center with open spaces

Formación

• Fluent in Spanish and English necessary for communication.
• Experience managing paid campaigns is essential.
• Degree required in Marketing or related field.

Responsabilidades

• Identify opportunities to enhance service quality.
• Manage product troubleshooting and customer support cases.
• Collaborate with internal teams to resolve issues.
• Maintain high Customer Satisfaction levels.
• Educate advertisers on product features and best practices.

Conocimientos

Native / fluent in Spanish (C2 level)

Fluent in English (minimum B2 level)

Excellent customer service skills

Experience in paid campaign management

Background in Digital Marketing

Familiarity with social media platforms

Ability to work independently and as part of a team

Educación

Degree in Marketing or related field

Descripción del empleo

DUTIES AND RESPONSIBILITIES :

Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.

Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.

Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.

Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.

Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.

Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.

REQUIREMENTS :

Native / fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)

Experience in paid campaign management is mandatory.

Degree in Marketing or a related field.

Background in Digital Marketing.

Experience in a Contact Centre or service environment within the Ad Tech industry.

Strong familiarity with social media platforms and a basic understanding of digital advertising.

Excellent customer service skills.

Ability to work effectively both independently and as part of a team.

BENEFITS :

Working schedule : Monday - Sunday, 24 / 7 rotating shifts

Modern officein a city centerwith open spaces, easy to access with public transportation

Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

Support from colleagues with coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance and much more