Spanish Customer Support - Lisbon

PlanetJobs; Granada; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A prominent recruitment agency in Spain is looking for a dedicated professional for customer support roles. Candidates must be fluent in Spanish and English, with experience in paid campaign management and a background in Digital Marketing. The position offers 24/7 rotating shifts in a modern office with comprehensive training and health initiatives. Ideal candidates possess excellent customer service skills and can work well both independently and within a team.

Servicios

Monthly meal allowance

Health and Wellbeing initiatives

Comprehensive initial training

Coaching and mentoring opportunities

Modern office in a central location

Formación

• Native or fluent in Spanish, C2 level required.
• Fluent in English, minimum B2 level.
• Experience in paid campaign management is necessary.
• Background in Digital Marketing is required.
• Experience in a Contact Centre or service environment is a plus.

Responsabilidades

• Identify opportunities to enhance service quality.
• Manage and resolve customer support cases.
• Collaborate with internal teams for issue resolution.
• Ensure high quality case handling.
• Partner with technical experts to educate advertisers.

Conocimientos

Native / fluent in Spanish (C2)

Fluent in English (B2)

Customer service skills

Digital Marketing knowledge

Experience with social media platforms

Educación

Degree in Marketing or a related field

Descripción del empleo

DUTIES AND RESPONSIBILITIES :

Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.

Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.

Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.

Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.

Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.

Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.

REQUIREMENTS :

Native / fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)

Experience in paid campaign management is mandatory.

Degree in Marketing or a related field.

Background in Digital Marketing.

Experience in a Contact Centre or service environment within the Ad Tech industry.

Strong familiarity with social media platforms and a basic understanding of digital advertising.

Excellent customer service skills.

Ability to work effectively both independently and as part of a team.

BENEFITS :

Working schedule : Monday - Sunday, 24 / 7 rotating shifts

Modern officein a city centerwith open spaces, easy to access with public transportation

Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

Support from colleagues with coaching and mentoring opportunities

Health and Wellbeing initiatives

Monthly meal allowance and much more