Spain Global Customer Solutions Leader

Antler; Madrid; Presencial; EUR 62.000 - 106.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Vacation days

Parental leave

Insurance plans

Descripción de la vacante

Johnson & Johnson MedTech is recruiting a Global Customer Solutions Manager Spain, based in Madrid, to lead day-to-day service delivery and drive continuous improvement across products and channels. You will manage a local team and coordinate with an offshore team in Prague, balancing hands-on execution with strategic initiatives.

The role requires 8–10 years of experience in customer operations, strong leadership, and a proven track record in process optimization and AI solutions

Formación

• 8–10 years of relevant professional experience.
• 2+ years of people management; remote teams preferred.
• Operational leadership in complex contact centers or customer operations.
• Lean / continuous improvement experience.
• Experience with digital solutions and AI in customer service.
• Strong communication and partner leadership abilities.
• Analytical with metrics, reporting and data tools.

Responsabilidades

• Lead end-to-end customer service operations for Spain, including orders, returns, issues and SLA performance.
• Build relationships with commercial partners and key accounts; represent GCS in engagements.
• Drive operational excellence by standardizing processes, reducing manual touchpoints, and increasing automation.
• Ensure policy compliance, governance, risk controls and continuity planning.
• Lead people management for the Global Customer Solutions team; coaching and development.
• Sponsor transformation initiatives (digital CX, AI) and adapt tools to local market.
• Manage local and cross-site projects (tech rollouts, supply chain) with PE methods.

Conocimientos

People management

CRM

Leadership

Lean / continuous improvement

English

Spanish

Educación

Bachelor's degree

Advanced degree preferred

Herramientas

CRM platforms

MS Excel

PowerPoint

EDI / API channels

Descripción del empleo

Johnson & Johnson MedTech is recruiting a Global Customer Solutions Manager Spain, based in Madrid, to lead day-to-day service delivery and drive continuous improvement across products and channels. You will manage a local team and coordinate with an offshore team in Prague, balancing hands-on execution with strategic initiatives.

The role requires 8–10 years of experience in customer operations, strong leadership, and a proven track record in process optimization and AI solutions