Spa Manager

AIRE Ancient Baths Copenhagen; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A global wellness brand in Barcelona is seeking a Spa Manager to lead the Therapists & Service team. You will oversee daily operations, maintain service excellence, and develop your team. Ideal candidates should have at least 3 years of leadership experience and 8 years in the wellness or hospitality industry. Enjoy competitive compensation and unique employee benefits while growing with a dynamic company.

Servicios

Competitive compensation package

Annual performance-based bonus

Exclusive employee discounts

Complimentary AIRE Experience on birthday

Formación

• At least 3 years of direct team leadership experience in spa, aesthetics, fitness, wellness, or hospitality operations.
• Minimum of 8 years of experience in wellness, aesthetics, fitness, or hospitality industry.
• Highly organized and operationally strong, confident in leading people.

Responsabilidades

• Ensure AM/PM coverage and smooth daily operations in Therapies & Bath Area.
• Lead a team of Supervisors responsible for shift execution.
• Manage staff schedules, rotations, vacation planning, and night shifts.

Conocimientos

Team Leadership

Operational Management

Customer Service Excellence

Proactive Problem Solving

Descripción del empleo

The Opportunity:

We are looking for a Spa Manager to lead the Therapists & Serviceteam at AIRE Barcelona.
This role is critical for ensuring service excellence, operational consistency, and team development in one of our most dynamic centers.

You will manage a large operational workforce (60–80 indirect reports, 1–3 direct reports), act as the guardian of AIRE’s protocols and guest experience, and partner closely with Operations, Talent, and Experience teams to elevate performance.

Key Responsibilities:

Operations & Service

• Ensure AM/PM coverage and smooth daily operations in Therapies & Bath Area.
• Maintain protocols, standards, and environment in line with AIRE’s stylebook.
• Oversee daily briefings, cross-department communication (VIPs, maintenance, groups).
• Quickly resolve issues that may impact guest experience.
• Implement new protocols, experiences, and operational processes.

People Leadership

• Lead a team ofSupervisors responsible for shift execution and floor governance.
• Build and execute the annual training plan (onboarding, refreshers, H&S).
• Manage performance cycles: 1:1s, feedback, goals, calibrations, succession.
• Foster a culture of accountability, service excellence, and continuous improvement.

Scheduling

• Manage staff schedules, rotations, vacation planning, and night shifts.
• Oversee inventory control of treatment and bath area consumables.
• Prepare daily/weekly reports on incidents, improvements, and operational priorities.
• Support OPEX oversight together with the Operations Manager.

Who are you:

• You have at least 3 years of direct team leadership experience in spa, aesthetics, fitness, wellness, or Hospitality operations — not just overseeing, but actively managing, motivating, and developing your team.
• You bring a minimum of 8 years of experience in the wellness, aesthetics, fitness, or hospitality industry.
• You are highly organized, operationally strong, and confident leading people.
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• You are proactive, hands-on, and always ready to step in and support the team when needed.

Why You Should Join Us:

• We offer a competitive compensation package and an annual performance-based bonus, designed to reflect your impact and contribution.
• Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.
• Grow with us: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one: not just a job, but the chance to bring a new concept to life in your city.🫶🏽