Spa Desk Agent

The Ritz-Carlton Tenerife, Abama; España; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A luxury resort in Tenerife is seeking a Spa Desk Agent to oversee spa operations and ensure exceptional guest experiences. The ideal candidate has experience in customer service, excellent communication skills, and fluency in both English and Spanish. Responsibilities include supervising spa staff, maintaining treatment rooms, and providing personalized guest assistance. Join a premier wellness destination and enjoy attractive benefits including travel discounts and growth opportunities.

Servicios

Attractive salary above market standards

20% discount at hotels and 50% at the resort

Discount on flights if residing in Tenerife

Comprehensive corporate medical care

Complimentary meals in the employee dining room

Growth possibilities within an international company

Formación

• Previous experience in reception, customer service, or related areas, ideally in luxury settings.
• Excellent communication skills.
• Basic knowledge of spa treatments and services is preferred.
• Valid work permit in Spain.

Responsabilidades

• Supervise daily spa operations, ensuring compliance with The Ritz‑Carlton standards.
• Coordinate with therapists and receptionists to ensure outstanding service.
• Manage staff schedules and attendance.
• Maintain cleanliness and organization of treatment rooms.
• Assist guests and provide personalized recommendations.
• Monitor inventory and place orders as needed.
• Ensure adherence to safety and wellness protocols.
• Collect guest feedback for enhancements.

Conocimientos

Customer service skills

Fluency in English

Fluency in Spanish

Organizational skills

Teamwork

Descripción del empleo

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where sea, land, and subtropical vegetation blend with architecture inspired by Moorish style. With 462 rooms and suites – spread across the vibrant Citadel and the exclusive Retreat – offering magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. This 5-star resort is an award‑winning gastronomic destination, featuring restaurants that range from light and simple cuisine to Michelin‑starred fine dining. In addition, it boasts numerous pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. On Abama’s golden sand beach, guests enjoy an exclusive area with complimentary sun loungers and umbrellas.

Join our team! Spa Desk Agent at The Ritz-Carlton Abama Resort in Tenerife!!

Who We Are Looking For

Are you passionate about creating exceptional wellness experiences and providing outstanding service from the very first interaction? As a Spa Desk Agent, you will be the first point of contact for our guests, ensuring a warm, professional, and personalized welcome. If you have strong organizational skills, attention to detail, and thrive in a luxury environment, we want to meet you!

Your Responsibilities Include

• Supervise daily spa operations, ensuring compliance with The Ritz‑Carlton standards.
• Coordinate and support therapists and receptionists to deliver outstanding service.
• Manage staff schedules, task assignments, and attendance.
• Ensure treatment rooms and common areas are prepared, clean, and organized.
• Assist guests with inquiries and provide personalized recommendations.
• Monitor inventory of products and supplies, placing orders when necessary.
• Guarantee adherence to safety, hygiene, and wellness protocols.
• Collect guest feedback and suggest improvements to enhance the spa experience.

What We Expect From You

• Previous experience in reception, customer service, or related areas (preferably in luxury hotels or spas).
• Excellent communication and customer service skills.
• Fluency in English and Spanish.
• Basic knowledge of spa treatments and services (preferred).
• Ability to work as part of a team and adapt to dynamic environments.
• Valid work permit in Spain.

What We Offer

• Attractive salary above market standards.
• Travel worldwide with special rates at over 9,500 Marriott hotels (“Explore Rate”), also for your family, partner, and parents.
• Enjoy our culinary offerings with 20% discount at our hotels and 50% at the resort.
• Up to 75% discount on flights if you reside in Tenerife.
• Corporate benefits with discounts on leisure and travel.
• Special birthday gift.
• Experience the resort as a guest after one year of service – a unique opportunity!
• Extra pay.
• Innovative training programs and professional development opportunities.
• Growth possibilities within an international company.
• Complimentary meals in the employee dining room.
• Uniform and laundry included.
• Employee celebrations and events: outings, anniversaries, special weeks.
• Activities to contribute to the community.
• Comprehensive corporate medical care.

(All benefit programs and bonuses are subject to internal regulations and applicable tax and social laws. There is no legal entitlement to these programs, and the employer may modify the offer at any time.)

Equal Opportunity Employer

Marriott International is an equal opportunity employer. We believe in diversity and an inclusive culture focused on people. We are committed to not discriminating based on disability, veteran status, or other protected grounds under the law.

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