(SP-871) - Senior Network Engineer

Sólo para miembros registrados; Madrid; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

Une entreprise de renom, NTT DATA, recherche un ingénieur réseau senior à Madrid. Le rôle consiste principalement à fournir un support technique de haut niveau et à résoudre des incidents réseau, tout en travaillant avec diverses technologies, y compris Cisco et Juniper. Dans un environnement de travail hybride, le candidat idéal aura un diplôme pertinent et des certifications professionnelles.

Formación

• Expérience modérée en technologies réseau comme le routage et le commutation.
• Connaissances sur les concepts de gestion et de redondance.
• Capacité à fournir un support technique à distance.

Responsabilidades

• Maintenir le processus de support et traiter les demandes.
• Identifier et résoudre les problèmes techniques selon les procédures.
• Collaborer avec les clients et les parties prenantes pour un diagnostic efficace.

Conocimientos

Résolution de problèmes

Pensée analytique

Service à la clientèle

Travail en équipe

Educación

Diplôme en Technologie de l'Information ou domaine lié

Certifications en technologies réseau

Herramientas

Cisco

Juniper

Aruba

F5

Descripción del empleo

Job summary

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why we encourage you to take every opportunity to further your career within our great global team.

Responsibilities





- Maintains the support process and ensures that requests for support are handled according to the procedures.
- Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
- Identifies and resolves problems following agreed procedures.
- Carries out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
- Prioritizes and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents and follows up until incident is resolved.
- Provides service recovery, following resolution of incidents.




- Documents and closes resolved incidents according to agreed procedures.
- Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
- Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
- Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
- Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
- Provides continuous feedback to clients and affected parties and update all systems,



portals and ticketing tools as prescribed by standard operating procedures.
- Identifies problems and errors prior to or when they occur.
- Logs all such incidents in a timely manner with the required level of detail with all the necessary.
- Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Desired requirements

- Developing knowledge of technical documentation.
- Developing knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
- Knowledge of vendor technologies, such as Cisco, Juniper, Aruba, RiverBed etc.
- Customer service orientated and pro-active thinking.
- Problem solver who is highly driven and self-organized.




- Good attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders.

Qualifications

- Bachelor's degree or equivalent in Information Technology or Computing or related field.
- Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIP, ACMP etc.

Required experience

- Moderate level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
- Moderate level experience in technical support to clients.
- Moderate level experience in diagnosis and troubleshooting.
- Moderate level experience providing remote support in Networking technologies.




- Moderate level experience in relevant technology.

Workplace type

Hybrid Working

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today

Descripción del trabajo

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