Sommelier

Mandarin Oriental Hotel Group Limited; Palma; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury hotel group in Palma is looking for a Sommelier to join its Food & Beverage Team. The role involves designing wine menus, maintaining inventory, and providing excellent service. Candidates should have a degree in Hospitality Management and at least 2-3 years of experience in fine dining. This position offers opportunities for professional growth in a collaborative environment with a focus on guest satisfaction and luxury service.

Servicios

Learning & Development programs

MOstay program for complimentary hotel nights

Health and wellness benefits

Formación

• At least 2-3 years’ experience in a similar role.
• Experience working in fine dining restaurants.
• Demonstrated leadership abilities.

Responsabilidades

• Design wine and beverage menus for each outlet.
• Provide wine suggestions based on guest preferences.
• Maintain and manage beverage inventory.

Conocimientos

Wine knowledge

Customer service

Team collaboration

Attention to detail

Educación

Degree in Hospitality Management or similar

Herramientas

Restaurant point of sales systems

MS Office

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Sommelier to join our Food & Beverage Team.

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, the Sommelier plays a key role in the Food & Beverage department. The Sommelier is responsible for designing wine and beverage menus for each outlet, maintaining and managing the beverage inventory according to the outlet’s bar stock proposals, and helping to drive beverage sales through expert recommendations and excellent service. The Sommelier will also ensure the work environment, service utensils, and wine‑serving standards are kept to high levels of quality at all times.

Responsibilities

• Oversee all operational duties related to wine and beverages and prioritize engagement in the outlet.
• Have an in‑depth understanding of the outlet’s concepts, menus and all other facilities the hotel offers to recommend and verbally explain those to the guests.
• Knowledge of wines, particularly details about grape varieties, harvest times, origin of the wine, structure, aroma, flavour and fermentation process.
• Provide wine service in the outlets, serving and decanting wine.
• Maintain and rotate the stock by managing daily activities according to the implemented standard.
• Provide adequate wine suggestions depending on the guest preferences and give recommendations in a positive and friendly manner, promoting and upselling wines and other beverages, if appropriate.
• Maintain and organize appropriate stock levels in the outlet and ensure sufficient inventory for daily usage.
• Ensure all glass inventory and utensils needed for wine service are in proper condition at all times and record any broken items in the outlet breakage list.
• Follow up all maintenance defaults affecting service with the direct line of report.
• Work closely with the Head Sommelier, Kitchen Chef and outlet managers to develop and elevate the wine service experience.
• Constantly identify areas for improvement in service and beverage quality through member and guest comments, comment cards and incident reports, and share observations and recommendations with the Head and the Director of Food & Beverage, and perform any other reasonable duties as required.
• Carry out regular detailed analysis of wine and beverage related sales throughout the hotel.
• Work closely with Outlet Managers and the Materials Management team to coordinate sourcing and streamline daily service.
• Assist in regular wine trainings with F&B colleagues, continue learning, and stay updated on current wine trends.
• Be committed to being a team player; proactively cooperate and support colleagues in operational tasks and assist colleagues in ensuring general table maintenance during wine service.
• Provide leadership, direction and support to all colleagues at any time, particularly with wine‑related matters.
• Consult guests proactively on any wine related matters and provide recommendations that suit their requirements.
• Listen to every guest and observe body language carefully in order to understand guest needs and expectations, consistently delight and satisfy every guest.

Qualifications

• Degree in Hospitality Management or similar.
• At least 2-3 years’ experience in a similar role.
• Experience working in fine dining restaurants and multi‑property Food & Beverage departments.
• Experience in luxury hospitality.
• Ability to understand guest needs and expectations and to deliver superior customer service through own initiative and by driving and motivating his/her team accordingly.
• Experience with restaurant point of sales and cashiering procedures.
• Extremely organized and possess a solid administrative capability.
• Proven ability to successfully support, motivate and lead a large and diverse team.
• Ability to organize and work large projects and events.
• Attention to detail and the ability to organize and handle multiple tasks.
• Competent computer skills including MS Office or equivalent.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• We’re Fans. Are you?