Software Engineer, Integrations

Aircall; Madrid; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Growth opportunities

Work-life balance

Fast-learning culture

Diversity & inclusion

Competitive salary & benefits

Job summary

Aircall is a unicorn AI-powered customer communications platform driving scalable teams worldwide. As a Software Engineer, you will design, develop, deploy, and operate features delivering direct customer value with a focus on reliability and code quality.

Using TypeScript/NodeJS on AWS, you will build resilient services that integrate with customers’ CRMs, Helpdesks, and e‑commerce tools while collaborating with product, design, and fellow engineers to ship end-to-end solutions.

Qualifications

• 3 to 5 years of professional software development experience.
• Hands-on with TypeScript & NodeJS (or Python/Ruby/Rails).
• Strong experience deploying and operating services in cloud environments (AWS).
• Frontend experience is a plus (React).

Responsibilities

• Create, design, develop, test, and monitor code in production with autonomy and reliability.
• Collaborate with product managers, designers, and engineers to deliver pragmatic solutions end to end.
• Build high-quality, secure, and maintainable services and participate in architectural discussions.
• Understand the business domain to provide impactful solutions to users and clients.
• Participate in code reviews, continuous learning, and technical feedback.
• Stay current with modern software practices and tooling.

Skills

TypeScript

NodeJS

React

AWS

Tools

REST API

GraphQL

PostgreSQL

DynamoDB

OpenSearch

Redis

Job description

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall

We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About The Job

As a Software Engineer, you will be responsible for the design, development, deployment, and operation of features that add direct customer value. Operational excellence, code quality, observability, and adhering to engineering best practices will be a central part of your day-to-day work, alongside actively contributing to team discussions and shared knowledge.

Quality, excellence, and agility drive our delivery processes and you will help us maintain these standards. Using NodeJS and TypeScript back-end stacks, appropriate for each requirement, but always hosted on AWS, we build added value and resilient services on top of voice and fully integrate with our customers’ business critical tools (CRM, Helpdesk, E-Commerce, …).

Your mission @ Aircall

• Create, design, develop, test, and monitor your code in production with autonomy and high reliability
• Collaborate with product managers, designers, and fellow engineers to offer pragmatic solutions to real‑world problems and implement them end to end
• Work with your team to build high-quality, secure, and maintainable services, participating actively in technical design and architectural discussions
• Obtain a solid understanding of the business domain to provide impactful solutions to users and clients
• Actively participate in peer code reviews, continuous team learning, and constructive technical feedback
• Stay curious and up-to-date on modern software practices, tooling, and architectures, showing eagerness to adapt and apply them

A Little About You

You have 3 to 5 years of professional experience in software development, with solid hands-on experience using TypeScript & NodeJS (or other backend languages such as Python/Ruby/Rails), focusing on writing secure, maintainable, and performant code.

You have practical experience working with AWS in production environments and understand how to build, deploy, and monitor services in cloud architectures.

Experience working on frontend applications is a big plus, preferably with React.

You value code simplicity, clean testing practices, performance, and long-term maintainability.

You can turn requirements into clean technical designs and implement pragmatic solutions that solve problems effectively.

You possess effective and proactive communication skills, and enjoy collaborating across different roles and distributed engineering teams.

Our Tech Stack

You do not need to be familiar with all of our technical stack or any specific functional area, but you have a strong willingness to learn and adapt quickly.

TypeScript/Node.js, Python, REST API/GraphQL APIs, Ruby/Rails, React, AWS/Serverless or EKS, PostgreSQL, DynamoDB, OpenSearch, Redis

Why join us

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & benefits

DE&I Statement

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.