Service Excellence Program Manager (Field Operations)

JR Spain; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

JR Spain is seeking a Service Excellence Program Manager to lead field operations in Madrid. The ideal candidate will manage operations, drive transformative change, and ensure high-quality results through collaboration with regional teams. A proven background in project management and change management tools is essential, along with strong people management skills and fluency in English. Candidates with additional language skills and project management certifications will be preferred.

Formación

• Experience in operations management and transformational change.
• Proven project or program management background.
• Strong people management and collaboration skills.

Responsabilidades

• Lead teams on process improvement initiatives.
• Develop regional implementation plans.
• Conduct business benefit assessments.

Conocimientos

Operations management

Project management

Change Management

Communication

Team collaboration

Business acumen

Descripción del empleo

Service Excellence Program Manager (Field Operations), Madrid

Client:

Johnson Controls

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Reference:

854207652303994880032460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

What you will do: Your expertise in operations management will be key as you collaborate closely with regional teams, program teams, and EMEALA service leaders. You will lead teams dedicated to targeted process improvement initiatives and develop comprehensive regional implementation plans. You will conduct assessments and valuations of anticipated business benefits, ensuring a robust return on investment.

How you will do it: We look for candidates with:

• Demonstrated experience in managing operations and leading transformative change initiatives.
• Proven background in project or program management with a record of successful delivery.
• Experience working within a matrix organization.
• Strong people management skills with the ability to foster collaboration and teamwork.
• High level of business acumen, with the ability to establish credibility with management, peers, and clients.
• Comprehensive knowledge of Change Management tools and methodologies.
• Ability to perform effectively under pressure while consistently achieving high-quality results.
• Excellent communication skills to engage and collaborate with diverse organizations and stakeholders.
• Fluency in English, both verbal and written.

Preferred qualifications include:

• Background in field-based operations.
• Certifications in change management and process improvement methodologies.
• Project or program management certifications.
• Fluency in an additional Western European language.