Service Desk Technician | Valencia

Expleo; Oria; Remote; EUR 42,000 - 64,000; Full time

Job summary

NTT DATA is seeking a Workday Analyst - Cross Application for a full remote role across Spain or Portugal. You will support day-to-day Workday BAU across multiple functional areas and assist with config, testing, and deployment of enhancements.

You will investigate issues, monitor workflows, maintain documentation, and contribute to testing and data integrity in an international environment.

Qualifications

• Bachelor's degree in information technology or computing or related field.
• Associate level certifications in networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).

Responsibilities

• Support the HRIS team with day-to-day BAU responsibilities and maintenance of Workday across multiple functional areas.
• Assist with configuration, testing, and deployment of Workday enhancements, process improvements, and system changes.
• Investigate technical issues, identify root causes and recommend effective solutions.
• Monitor the Workday inbox and resolve business process events, tasks, and exceptions.
• Participate in system testing, including unit, regression, and user acceptance testing.
• Maintain Workday documentation, process guides, and training materials.

Skills

Communication

Project planning

Positive attitude

Work under pressure

Active listening

Adaptability

Client-focused

Multicultural collaboration

Networking basics

Education

Bachelor's degree in information systems or computing

Associate networking certifications (Cisco/Juniper/Aruba/F5/CCNA/etc)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Remote Field Service Engineer (L1) is an entry level engineering role, responsible for operating in region and provides a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

Key responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.


• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.


• Identifies and resolves problems following agreed procedures.


• Carries out agreed maintenance tasks.


• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.


• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.


• Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.


• Prioritizes and diagnoses incidents according to agreed procedures.


• Investigates causes of incidents and seeks resolution.


• Escalates unresolved incidents and follows up until incident is resolved.


• Provides service recovery, following resolution of incidents.


• Documents and closes resolved incidents according to agreed procedures.


• Maintains secure, accurate, complete, and current configuration on configuration items (CIs).


• Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.


• Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.


• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.


• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.


• Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.


• Identifies problems and errors prior to or when they occur.


• Logs all such incidents in a timely manner with the required level of detail with all the necessary.


• Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Knowledge, Skills and Attributes

• Ability to communicate and work across different cultures and social groups.


• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.


• Ability to maintain a positive outlook at work.


• Ability to work well in a pressurized environment.


• Ability to work hard and put in longer hours when it is necessary.


• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.


• Ability to adapt to changing circumstances.


• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.


• Entry level knowledge of vendor technologies, such as (but not limited to) Cisco, Juniper, Aruba, RiverBed etc.


• Entry level knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.

Academic qualifications and certifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.


• Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Required experience

• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.


• Entry level experience in technical support to clients.


• Entry level experience in diagnosis and troubleshooting.


• Entry level experience providing remote support in Networking technologies.


• Entry level experience in relevant technology.

Workplace type

Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Workday Analyst - Cross Application - Full Remote Spain or Portugal

• Madrid


• Seville


• PT-Lisbon Telecommuter


• Bilbao


• Valencia


• PT-Braga


• ES-Malaga


• Barcelona


• PT-Porto

Full time

R77982

Key Responsibilities

• Support the HRIS team with the day-to-day BAU responsibilities and maintenance of Workday across multiple functional areas.


• Assist with the configuration, testing, and deployment of Workday enhancements, process improvements, and system changes.


• Investigate technical issues, unexpected results, and process weaknesses, identifying root causes and recommending effective solutions or alternative approaches.


• Monitor and manage the Workday inbox, helping to identify, investigate, and resolve business process events, tasks, and exceptions.


• Support the creation and execution of functional audits to help maintain data quality, regulatory compliance, and process integrity within Workday.


• Assist with data clean-up and remediation activities, researching and correcting system discrepancies where required.


• Participate in system testing activities, including unit testing, regression testing, and user acceptance testing for new functionality and enhancements.


• Support the creation and maintenance of HRIS documentation, process guides, knowledge articles, and training materials.


• Assist with release readiness activities, including testing, communication, issue tracking, and post-deployment support.


• Support the review and maintenance of configuration to ensure alignment with business requirements and agreed HRIS standards.


• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes, data quality, and user experience.


• Partner with HR, Total Rewards, IT, and business stakeholders to understand requirements, explain system capabilities and limitations, and translate business needs into system designs.


• Manage the ongoing configuration, design, maintenance, and implementation of Workday and other Colleague Resources applications, including the preparation of configuration specifications and supporting documentation.


• Contribute to special projects and broader HRIS initiatives as required.

The skills you will have when you apply

• Workday configuration expertise - hands-on experience configuring and maintaining Workday functionality across applications.


• Cross-application Workday knowledge - the ability to understand how Workday modules and processes interact, assess the wider impact of configuration changes, and support solutions across multiple functional areas.


• HRIS and systems understanding - knowledge of HR systems administration, configuration principles, system controls, data integrity, and technical and functional support.


• Business process improvement - the ability to identify opportunities to simplify, standardise, and automate processes while making effective use of Workday functionality and recognised best practices.


• Technical troubleshooting and problem-solving - experience investigating system issues, unexpected results, integration errors, and process weaknesses, with the ability to identify root causes and recommend sustainable solutions.


• Testing and release management - experience assessing system changes, coordinating testing activities, supporting releases or patches, documenting outcomes, and communicating changes to end users.


• Business analysis and stakeholder partnership - the ability to understand business requirements, explain system capabilities and limitations, develop practical solutions, and build effective relationships with Colleague Resources, Total Rewards, IT, vendors, and business teams.


• Project and change management - strong organisational skills, with the ability to manage multiple priorities, contribute to complex projects, maintain accurate documentation, and meet deadlines.


• Clear communication and international collaboration - excellent written, verbal, and presentation skills, with the ability to communicate technical topics clearly and work effectively in an international team environment.

Experience and education

• Bachelor's degree in information systems, computer science, human resources, business administration, or a related field is preferred.


• More than 3 years of HRIS or technical systems experience, including hands-on Workday configuration and support, or an equivalent combination of education and experience.


• Experience supporting Workday across multiple functional areas, including business processes, security, reporting, data integrity, releases, and integrations, is strongly preferred.


• Experience working with third-party vendors and collaborating with international, cross-functional teams is an advantage.