Service Delivery Specialist

Flexidao; Madrid; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A clean energy startup is seeking a full-time Service Delivery Specialist to ensure exceptional customer experience by managing project delivery. This role requires a degree in Energy Markets or related field, proficient knowledge in Project Management and Microsoft Excel. Strong communication and problem-solving skills are essential. Join a vibrant team, enjoy benefits such as a multicultural environment, and flexible work setup. Apply now to be part of a crucial mission in clean energy.

Servicios

Birthday off

Free coffee, tea, snacks & fresh organic fruit

Company-sponsored team events

Referral bonus program

Formación

• Graduate in Energy Markets, Engineering, or Sustainability.
• Expert proficiency in Microsoft Excel.
• Fluent in English with strong communication skills.

Responsabilidades

• Manage all aspects of the project to meet customer requirements.
• Coordinate project activities and ensure compliance with contracts.
• Establish and maintain reporting and team communication.

Conocimientos

Project Management

Microsoft Excel

Problem-solving

Communication skills

Customer orientation

Fluency in English

Educación

Bachelor's or Master’s degree in Energy Markets / Engineering / Sustainability

Herramientas

Atlassian Suite (Confluence, Jira)

Descripción del empleo

Role overview

We're looking for a full-time Service Delivery Specialist to provide the best customer experience by ensuring the smooth delivery of top-notch services that meet and exceed our customer demands. You will be joining the Product and Customer Success team, working hand in hand with Product Owners, Customer Success Managers and Software Engineers.

As a Service Delivery Specialist you will provide high-performance levels for service-related processes, and implement improvement activities wherever necessary.

Your Challenge

• Assist in the management of all aspects of the project to agreed-upon customer requirements and ensure all product / technical, quality, and business targets are met
• Carry out daily project-related activities including software configuration, maintenance of project plans, and coordination with teams across the business
• Achieve project deliverables and compliance with contract requirements
• Identify, analyze, and address project risks and business outcomes, while regularly sharing lessons learned
• Establish and maintain weekly reporting, by setting up regular internal and external team meetings, capturing minutes, agreed actions, updating teams and senior management
• Build strong relationships with customers and stakeholders
• Provide support in other internal tasks such as reporting, internal workshops, etc.

Must-haves

• Bachelor's or Master’s degree (B. S., M. S.) in Energy Markets / Engineering / Sustainability or a relevant field
• Knowledge in Project Management
• Expert proficiency in Microsoft Excel
• Be comfortable using the Atlassian Suite of applications (Confluence, Jira)
• Have strong problem-solving skills and be able to think outside the box
• Customer-oriented, with excellent organization and strong communication skills
• Very fluent in English

Nice-to-have

• Fluent in other European languages (German, French, Dutch, etc)
• Master's degree related to renewable energy
• Knowledge of agile / scrum process and principles

Your Benefits

• Multicultural & friendly cleantech startup environment
• Birthday off — enjoy your special day!
• Hybrid & flexible work setup
• Free coffee, tea, snacks & fresh organic fruit in the office
• Company-sponsored team events twice a year, plus fun after-work activities
• Save money with Cobee on meals, transport, and more
• Referral bonus program — help us grow the team and get rewarded

Diversity & Inclusion

In Flexidao we embrace diversity by having and promoting an inclusive and diverse environment. Therefore, we are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression.

Recruitment Process

• Google Meet interview with HR
• Google Meet interview with our Head of Product
• Google Meet interview with the other Service Delivery Specialists
• Google Meet with our CEO

Apply now before it’s too late!

We don’t offer just a “job”. It’s about building cool stuff that matters, together with a great team.

If you see yourself working with us and can meet the key requirements, send your CV to join Flexidao to [e-mail]

About us

Flexidao is a clean energy portfolio management platform designed for corporate energy and sustainability teams managing complex clean energy portfolios.

Our software-as-a-service solution aggregates and standardizes volume and contract data on electricity consumption, production, and energy attribute certificates by integrating with data hubs, registries, and third-party providers.

Flexidao is headquartered in Amsterdam and Barcelona, but it has operations globally. Its broad geographical reach enables a complete view of an organization’s portfolio of clean energy contracts, equipping teams with tools for digitizing and automating crucial workflows, monitoring operational and compliance risks, and evaluating advanced procurement strategies.

Our mission is to improve the return on investment of clean energy procurement, significantly reduce manual workload, enhance internal oversight and strategic insight, and ensure timely and confident reporting to stakeholders.