Service Application Engineer — DevOps & Reliability

Verisure; Madrid; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Lunch in canteen

Dynamic and vibrant environment

International stakeholder projects

Team buildings

Learning and training programs

Job summary

Verisure is seeking a Service Application Engineer to join the Technology team in Madrid. The role focuses on supporting the applications behind our smart alarm services, ensuring availability, reliability, and performance for customers in a fast-paced environment.

You will collaborate with development, infrastructure, and operations teams to resolve production challenges, drive automation, and contribute to a DevOps-oriented operating model.

Qualifications

• 3+ years in IT Operations Support, Application Support, SRE or similar roles.
• Bachelor's in Telecommunications, Systems Engineering, CS, or related studies.

Responsibilities

• Ensure availability, reliability, and performance of business-critical applications and services.
• Monitor, troubleshoot, and resolve production incidents to minimize disruption.
• Drive automation and continuous improvement to enhance operational efficiency.
• Collaborate with development, infrastructure, and security teams to improve scalability and resilience.
• Analyze logs, metrics and system behavior to identify root causes and optimize performance.
• Maintain technical documentation and contribute to disaster recovery and best practices.

Skills

Kubernetes

Kafka

Linux/Unix

Shell/Python scripting

Observability/Monitoring (ELK/OTel)

SQL/Databases

Log analysis & incident triage

Automation & DevOps mindset

English proficiency (B2+)

Education

Bachelor's degree in Telecommunications/Systems/CS or related

Tools

Kubernetes

Apache Kafka / Confluent Kafka

ELK Stack (Kibana/Elasticsearch)

OTel

Job description

Verisure is seeking a Service Application Engineer to join the Technology team in Madrid. The role focuses on supporting the applications behind our smart alarm services, ensuring availability, reliability, and performance for customers in a fast-paced environment.

You will collaborate with development, infrastructure, and operations teams to resolve production challenges, drive automation, and contribute to a DevOps-oriented operating model.