Senior Technical Engineer

JR Spain; Badajoz; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading technology company based in Badajoz, Spain is seeking a qualified individual for an after-sales technical support role. Responsibilities include identifying technical issues, providing customer solutions, organizing staff training, and ensuring effective communication with cross-functional teams. The ideal candidate should hold a Bachelor's degree, have a minimum of 2 years of relevant experience, and possess strong project management and technical skills. Proficiency in English and Chinese, along with Spanish reading skills, is required.

Formación

• Bachelor’s degree or above.
• Minimum 2 years of experience in after-sales technical support management.
• Strong project management, product technical, and analytical skills.
• High sense of responsibility, fast learner.
• English and Chinese as working languages; Spanish reading proficiency required.

Responsabilidades

• Identify technical issues and ensure effective solutions.
• Provide customer solutions based on complaint type.
• Organize regular trainings for staff.
• Draft technical documentation and FAQs.
• Maintain communication with cross-functional teams.
• Assist stores with IT-related issues.

Conocimientos

Technical issue resolution

Customer satisfaction management

Project management

Analytical skills

Language proficiency (English, Chinese, Spanish)

Educación

Bachelor's degree

Descripción del empleo

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• Accurately identify technical issues, track resolution, and ensure effective solutions are delivered.
• Customer Solutions: Provide appropriate solutions based on complaint type and severity; drive issue closure and ensure customer satisfaction.
• Training & Certification: Organize regular trainings for customer service, pre-sales, and after-sales staff; share basic service knowledge; enable front-line teams to master product functions and operations; support store engineers in achieving skill certifications.
• Technical Standards Development: Draft technical documentation, operating manuals, and FAQs; supervise execution by front-line staff to ensure service quality.
• Cross-Functional Collaboration: Collect product issues and feedback; maintain communication with R&D, production, sales, and quality teams to drive product improvements.
• Local System Support: Assist stores with IT-related issues in daily operations to ensure smooth business processes.

Requirements

• Bachelor’s degree or above.
• Minimum 2 years of experience in after-sales technical support management within the Mobile phones, tablets, AIoT products
• Strong project management, product technical, and analytical skills.
• High sense of responsibility, fast learner.
• English&Chinese as a working language; Spanish reading proficiency required.