Senior Supervisor (English-speaking) - On-site HS03

Concentrix; Barcelona; Presencial; EUR 29.000 - 34.000; Jornada completa

Descripción de la vacante

A leading global tech services provider in Barcelona is looking for a Senior Supervisor to lead a team focused on driving sales and ensuring customer satisfaction. The ideal candidate will have over 3 years of sales experience, excellent coaching skills, and be proficient in English. The role includes achieving business targets, providing sales forecasting, and building strong relationships. Competitive compensation includes a salary of 29,484 euros + bonuses and benefits.

Servicios

Medical Insurance

Ticket Restaurant Card

Career Development Program

Full Paid Training

Formación

• Bilingual or proficient in English.
• 3+ years proven work experience in a sales role.
• Passion for customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent coaching history.
• Record of developing and retaining great employees.
• Experience maximizing revenue through best practices.
• Experience finding solutions as a manager.

Responsabilidades

• Lead the team to achieve business targets and customer satisfaction.
• Provide accurate ongoing sales forecasting and CRM data integrity.
• Remove roadblocks and resolve challenges to support sales.
• Monitor team productivity and conduct performance reviews.
• Analyze data and performance trends for strategic planning.
• Maintain communication with Sales Director and clients.
• Ensure team understanding of sales targets and client performance.
• Build business relationships with partners.

Conocimientos

Bilingual or Proficient in English

Sales Experience

Customer Experience Passion

Operations and Strategy Experience

Excellent Coaching History

Employee Development and Retention

Maximizing Revenue

Experience with Salesforce.com

Solution-Oriented Management

Herramientas

Salesforce.com

Descripción del empleo

Job Title: Senior Supervisor (English-speaking) - On-site HS03

Job Description: Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

As a Senior Supervisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, fashion, healthcare and more.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Supervisor on our team, you will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Your qualifications

• Are bilingual or proficient in English
• Have 3+ years proven work experience in a sales role
• Have a passion for customer experience and driving team results
• Have experience in operations and strategy building
• Have an excellent coaching history
• Have a record of developing and retaining great employees
• Have experience maximizing revenue through best practices
• Have experience working with Salesforce.com or similar CRM
• Have experience finding solutions as a manager

What’s in it for you

• Full time 39 hours/week permanent contract: Monday to Friday from 09:00 to 19:00
• Compensation: base salary of 29,484 euros gross/year + up to 4,000 euros gross/year in bonus + Medical Insurance + Ticket Restaurant Card
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English (Required)

Time Type: Full time

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