Senior Strategic CSM – Finance SaaS (Remote, DE/EN)

Serrala; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading finance automation firm is seeking a Senior Customer Success professional to join their remote/hybrid team. This role requires a strong proficiency in German and English along with a Bachelor’s degree in Business or Finance. You will be responsible for maintaining client health scores, conducting quarterly business reviews, and developing tailored success plans to drive customer adoption and retention. Join a dynamic workplace that values innovation and continuous learning.

Formación

• Mandatory experience in Finance and in a Senior Customer Success role within a B2B SaaS environment.
• Proven ability to drive customer retention and expansion.
• High proficiency using tools to manage customer success.

Responsabilidades

• Maintain accurate health‑scores and trigger proactive playbooks.
• Conduct quarterly business reviews to showcase value delivered.
• Develop tailored success plans to drive adoption and success.
• Capture customer feedback to shape the product roadmap.

Conocimientos

Proven track record of driving commercial goals

High proficiency with customer success tools

Strong understanding of account planning

Native or bilingual proficiency in German

Strong command of English (C1)

Educación

Bachelor’s degree in Business, Finance or a related field

Herramientas

Salesforce

Jira

Freshdesk

Confluence

Qlik

Descripción del empleo

A leading finance automation firm is seeking a Senior Customer Success professional to join their remote/hybrid team. This role requires a strong proficiency in German and English along with a Bachelor’s degree in Business or Finance. You will be responsible for maintaining client health scores, conducting quarterly business reviews, and developing tailored success plans to drive customer adoption and retention. Join a dynamic workplace that values innovation and continuous learning.