Senior Salesforce Consultant

Tamarind Intelligence; Madrid; Presencial; EUR 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Home Office

Health insurance

Certifications plan

Flexible retribution

Descripción de la vacante

Omega CRM, una empresa de Merkle & Dentsu, busca un Salesforce Consultant para unirse a su equipo en España. El/la candidato/a ideal tendrá experiencia en administración, configuración y consultoría de Salesforce, y talento para colaborar con clientes y equipos multifuncionales.

Se valoran conocimientos en Sales Cloud, Service Cloud y Experience Cloud, metodologías ágiles y fluidez en inglés. Ofrecen contrato permanente, home office y plan de certificaciones para desarrollarse

Formación

• 5 años de experiencia en administración, configuración y consultoría de Salesforce.
• Experiencia en roles de cara al cliente y traducción de requisitos a soluciones técnicas.
• Conocimiento de Sales Cloud, Service Cloud y Experience Cloud (Community).
• Experiencia trabajando bajo metodologías ágiles.
• Inglés fluido hablado y escrito.

Responsabilidades

• Analizar requisitos y diseñar soluciones funcionales en proyectos.
• Estimar el esfuerzo de los proyectos y coordinar con Omega y clientes.
• Analizar y mejorar el rendimiento de las aplicaciones.
• Colaborar con proveedores de tecnología cuando sea necesario.

Conocimientos

Salesforce administration

Client-facing

Agile

Sales Cloud

Service Cloud

Experience Cloud

English

Descripción del empleo

Descripción de la vacante

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with 20 years of experience in the use of technology applied to marketing. Focused mainly on innovation, we provide a unique customer relationship ecosystem and are currently looking for a Salesforce Consultant to join our growing team.

Main Responsibilities

• Requirements Analysis.
• Design and implement functional solutions in projects.
• Provide effort estimations for projects.
• Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
• Analyze and improve application performance.
• Collaborate with technology providers when required by the project.
• Contribute to the validation of the solution against functional requirements.
• Comply with the agreed software quality standards set by Omega's Technical Management.
• Generate functional documentation for completed projects.
• Collaborate within Omega's community of practice by sharing knowledge.

Requirements & Experience

• 5 years of proven hands-on experience working in Salesforce administration, configuration, and consulting roles.
• Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical and functional solutions, working in coordination with cross-functional teams and stakeholders.
• Core Cloud Knowledge: Solid, proven experience working with different Salesforce clouds, including Sales Cloud, Service Cloud, and Experience Cloud (Community).
• Methodology: Strong experience working under Agile methodology frameworks.
• Language Skills: Fluent oral and written communication skills in English.

Desirable / Value-Add Skills (Pluses)

• Experience in Business or Process consulting is a plus.
• Experience or exposure to other Salesforce ecosystem Clouds is highly welcome.

WHAT DO WE OFFER

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Certifications plan. Improve your skills and get the official certificate from our main partners.
• Home Office. You decide and we support you.
• Flexible retribution (public transport ticket, Ticket restaurtant, ...).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.
• Professional development: Evolve, grow and get where you want to go.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data -- all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580 professionals from 24 nationalities, and 2,500 certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people -- guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.