Senior Salesforce Account Lead for Global CX Growth

Omega CRM, A Merkle Company; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading digital marketing firm in Madrid is seeking a Client Lead to manage client interactions and enhance customer satisfaction throughout their journey. You will collaborate with project managers and identify opportunities for growth, while also leading negotiations and ensuring project success. The ideal candidate possesses extensive experience in account management and technology consulting, along with strong skills in Salesforce. This role offers a permanent contract and flexibility in work hours.

Servicios

Permanent contract

Flexible Schedule

Certifications plan

Home Office

Flexible retribution

Health insurance

Professional development

Formación

• Large account management experience.
• Experience in Salesforce ecosystem.
• At least 6 years of previous experience in business / technology consulting.
• Previous experience in Project Management.
• Experience in digital projects.
• Experience in international projects.
• High level of English; other European languages are a plus.

Responsabilidades

• Manage client interactions throughout their Customer Journey Map.
• Collaborate with PMs to ensure project success.
• Lead negotiations and prepare commercial offers.
• Monitor project progress and manage communications.
• Identify Up & Cross-Selling opportunities.
• Lead post-project retrospectives.

Conocimientos

Large account management experience

Experience in Salesforce ecosystem

At least 6 years previous experience in business/technology consulting

Previous experience in Project Management

Experience in digital projects

Experience in international projects

High level of English

Other European languages

Descripción del empleo

A leading digital marketing firm in Madrid is seeking a Client Lead to manage client interactions and enhance customer satisfaction throughout their journey. You will collaborate with project managers and identify opportunities for growth, while also leading negotiations and ensuring project success. The ideal candidate possesses extensive experience in account management and technology consulting, along with strong skills in Salesforce. This role offers a permanent contract and flexibility in work hours.