Senior Project Manager

Ricoh España; Madrid; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading technology company in Madrid is seeking a Senior Project Manager to oversee service order management. Responsibilities include coordinating teams, providing client support, and managing risks. Candidates should hold a relevant degree, have extensive experience in WAN services, and possess strong English communication skills. The role offers a permanent contract, flexible hours, and remote work options.

Servicios

Permanent contract

Flexible working hours

Home office

Get a Friend Program

Internal development programs

Ricoh Flex benefits

Ricoh Volunteering

Ricoh Club discounts

Formación

• At least 5 years of experience in WAN network services.
• High level of English (B2/C1), both spoken and written.
• Experience managing providers in the telecommunications industry.

Responsabilidades

• Lead the end-to-end management of service orders.
• Coordinate between internal teams, providers, and clients.
• Resolve discrepancies with providers.

Conocimientos

Project management

Client communication

Risk management

Attention to detail

Educación

Degree in Telecommunications, Computer Science, Systems Engineering

Herramientas

ITIL Foundation certification

Descripción del empleo

Change your job, change your workplace, change your future...

We build the future with the essence of excellence: Your Talent, Our Technology, an unstoppable team at the forefront of the digital age, inspired by the harmony and innovation of Japanese culture.

Imagine a place where your ideas are not only welcomed but are the driving force behind our evolution. In our company, we invite you to be the architect of your own success, exploring innovative projects and constantly challenging your limits.

It's not just a job; it's an adventure of discovery and continuous learning. Here, every day is an opportunity to learn something new, collaborate with the best, and be part of something truly extraordinary.

Furthermore, in our work culture, diversity and inclusion are fundamental pillars. We value unique voices and celebrate the richness they bring to our team. Together, we are building an environment where everyone thrives.

What you will be doing

As a Senior Project Manager, your mission will be to lead the end‑to‑end management of service orders, ensuring seamless coordination between internal teams, providers, and clients. Your responsibilities will include:

• Monitoring the status of service orders in the provider phase.
• Providing support and communication to local clients.
• Resolving discrepancies with providers.
• Updating internal systems and documentation.
• Managing expectations, risks, and escalations.
• Coordinating provisioning areas (assignment, configuration, installation, delivery).
• Reporting forecasts of product orders and MRCs.
• Overseeing warranty controls.

Requirements

• Degree in Telecommunications, Computer Science, Systems Engineering, or similar.
• At least 5 years of experience in WAN network services.
• High level of English (B2 / C1), both spoken and written.
• Experience managing providers in the telecommunications industry.
• Strong project and activity management skills.

Must Have

• Residence in Madrid.
• Availability for occasional visits to the client’s headquarters.
• Solid understanding of the telecommunications industry.
• Flexibility in working hours.
• High level of commitment and attention to detail.

Nice to Have

• ITIL Foundation certification.

What we offer you in return for your commitment

You might be wondering what benefits we can offer you...

• Permanent contract – grow with us.
• Flexible working hours – Monday to Friday, 08:30 to 17:30 or 09:00 to 18:00.
• Home office – enjoy the flexibility of remote work.
• Get a Friend Program – become a Ricoh ambassador and earn rewards by referring friends.
• Internal development programs – access learning platforms.
• Ricoh Flex – enjoy social benefits such as meal vouchers, daycare support, transportation subsidies, and more.
• Ricoh Volunteering – join our volunteer teams and contribute to social impact initiatives.
• Ricoh Club – benefit from exclusive discounts on products and services.