Senior Product Support Engineer - AI-Driven, Remote

Lighthouse Io; Barcelona; Presencial; EUR 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working environment

Flexible time off

Health benefits

Career development opportunities

Competitive compensation

Descripción de la vacante

Lighthouse Io in Barcelona is looking for a Senior Product Support Engineer to address complex product issues and liaise with both the Customer Operations and Engineering teams. This role emphasizes troubleshooting and mentoring while working in a flexible, collaborative environment.

The ideal candidate will have strong experience in product support or engineering, proficiency in Python and SQL, and excellent communication skills. The company offers competitive compensation and comprehensive benefits.

Formación

• Proven experience in a product support or engineering role.
• Fluency in English, both written and spoken.
• Exceptional troubleshooting skills and analytical thinking.

Responsabilidades

• Lead the investigation and resolution of complex product escalations.
• Monitor product data health proactively and resolve accuracy issues.
• Mentor team members and own technical documentation.

Conocimientos

Technical troubleshooting

Python proficiency

SQL knowledge

Autonomous work ethic

Effective communication

Herramientas

Jira

Confluence

Google Workspace

Descripción del empleo

Lighthouse Io in Barcelona is looking for a Senior Product Support Engineer to address complex product issues and liaise with both the Customer Operations and Engineering teams. This role emphasizes troubleshooting and mentoring while working in a flexible, collaborative environment.

The ideal candidate will have strong experience in product support or engineering, proficiency in Python and SQL, and excellent communication skills. The company offers competitive compensation and comprehensive benefits.